Cao Vy Minh Quyên
Họ và tên:
Cao Vy Minh Quyên
Email:
cvm*****@*****.com
Số điện thoại:
09********
Ngày sinh
29/03/1987
Địa chỉ:
44 Lê Thị Bạch Cát P.13 Q.11 Tp.HCM
Giới tính:
Nữ
Kinh nghiệm 4 năm làm Lễ Tân ở các Khách Sạn 2-3* trong Tp.HCM. Đã từng thực tập ở các Resort 5* trong các bộ phận: Bếp - Nhà Hàng - Bar - Lễ Tân.
Tiêu đề hồ sơ: Cao Vy Minh Quyên - Ứng tuyển
Trình độ học vấn / chuyên môn :
Quản trị Nhà Hàng Khách Sạn
Đại họcQuốc Tế Vatel
Kinh nghiệm làm việc:
Nhân viên
Khách sạn Thành Long Tân23 Trương Định P.Bến Thành Q.1 Tp.HCM
• Take responsibilities during check-in and check-out process. • Arrange accommodation for arrival guests. • Focus on loyal guests and potential guests to have a suitable promotion and/or upselling their booking. • Follow up hotel’s occupancy, especially in high-season to prevent “over booking”. Focus on Online Booking during Holidays. • In charge of hotel’s daily expenses and daily revenue (record every transaction and income of the hotel, report directly to the owner). • Training new employees and support them to become a part of the Front Office Team. • Being a connection between the operation and the guests, dealing with guests’ requirements and/or complaints but still maintain hotel’s reputation in order to achieve the win – win solution. • Linking different departments in the hotel into a team to achieve the hotel’s goals. • Be able to work all the shifts of the Receptionist including Night shift.
Front Office Supervisor, Duty Manager and Sales
Compass Living JoyHồ Chí Minh, Việt Nam
• Take responsibilities during check – in and check – out process • Asign working schedule for Front Office staff • Make decisions for complicated cases not only to protect customers’ benefits but also maintain the property’s reputation. • Create promotions, set up rate plans for OTAs (Agoda, Expedia, Booking.com, Traveloka...) • Handling reservations from different sources such as Travel Agents, Companies, Fanpage... • Record hotel’s daily expenses revenue. • Become a connection between departments in order to achieve hotel’s goals.
receptionist
Blessing 1 Saigon HotelHồ Chí Minh
• Take responsibilities during check-in and check-out process. • Arrange accommodation for arrival guests. • Focus on loyal guests and potential guests to have a suitable promotion and/or upselling their booking. • Follow up hotel’s occupancy, especially in high-season to prevent “over booking”. Focus on Online Booking during Holidays. • In charge of hotel’s daily expenses and daily revenue (record every transaction and income of the hotel, report directly to the owner). • Training new employees and support them to become a part of the Front Office Team. • Being a connection between the operation and the guests, dealing with guests’ requirements and/or complaints but still maintain hotel’s reputation in order to achieve the win – win solution. • Linking different departments in the hotel into a team to achieve the hotel’s goals. • Be able to work all the shifts of the Receptionist including Night shift.
Trainee
Dalat Edensee Lake Resort & SpaĐà Lạt
• Housekeeping: worked as the position of Room Attendant: maintain a good quality of accommodation for in-house guests, prepare clean and tidy rooms for next-coming guests. • Front Officce: worked as the Receptionist of the Resort. Supporting Resort’s employees and also making the check-in and/or check-out process for arrival/departure guests. Also take responsibilities for ensuring available rooms for next day arrival. • Support other departments during guests’ stay such as assisst the Resort’s Restaurant in set-up events, etc...