9/2017 -

Duty Manager

Hotel Equatorial HCMC
Ho Chi Minh City, Vietnam

Hotel Equatorial HCMC - September 2017 - Present Duty Manager  Ensuring the smooth operation and proper administration of the departments.  Handling guest complaints and emergencies.  Responsible for a detailed hand over by going through the activities of the night, the problems, the follow up and the pending matters.  Making rational decisions, bearing in mind the company’s policies and procedures in circumstance where there is an incident in the hotel.  Manage day-to-day all guests’ special requests and reservations, strive for the satisfactory and speedy arrangement of guest requests.  Assisting in greeting, rooming and sending off VIPs.  Conducting training for team members with the brand’s recommended behavioral guideline, in order to provide the personalized high-quality guest service.  Developing plans to increase occupancy and revenue through walk-in and upselling at front desk.  Manage overnight hotel operations, night audit and produce nightly reports. Hotel Roseland Corp – June 2017 – September 2017 Front Office Supervisor  Providing excellent guest service, while ensuring efficient registration and billing services  Responsible for the front office in the absence of FOM  Oversee cash handling and accounting procedures and provided assistance with audits during assigned shifts.  Resolving guest complaints and concerns effectively. Vinpearl Luxury Nha Trang - February 2015 - June 2017 Guest Service Agent  Greeting all guests approaching the Front Desk in accordance with hotel standards.  Performing check in, check out and room change procedures and ensure all data are accurately entered into the hotel system  Assisting guests regarding hotel facilities in an informative and helpful way.  Upselling established upsell packages to guests to improve the hotel's revenue.

12/2018

Employee of the 4th Quater 2018

Employee of the 4nd Quater 2018, Hotel Equatorial HCMC

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