Waitress- banquet

• Follows BEO’s daily meetings, conferences and events as we can carefully prepare • Assign work, supervise, manage and train casual staff • Responsible for guiding, caring and supporting customers in meetings, conferences, weddings under the assignment of supervision and management • Discuss and support colleagues to complete the work together. • Communicated with guests on regular basis and ensured that they are satisfied • Identified all demanding guests and informed manager for the same • Served all food and beverage as per hotel standards and within the required time • Provided all customers efficient service at all times and cooperated with staff members for same • Managing customer concerns and complaints about staff using conflict resolution skills • Providing excellent customer service to set a good example for our colleagues • Assisted all supervisors / managers and organized various events to keep up the morale • Supporting other outlet in busy operation time to bring to the guest the best service as The Rizt Carlton's mission! • Maintained the neat and clean meeting room/ conference area at all times