9/2019 -

KEY ACCOUNT MANAGER

GAON TRAVEL
Ho Chi Minh City, Vietnam

* Company Name: Gaon Travel Duration: Sep 9th 2017 – Sep 25th 2019 Job Title: Key account manager Tasks/Responsibilities: - Oversee the relationship of the key account guest with the company. - Lead, motivate and support operation team to make sure all staff are working well. - Building trust and long-lasting relationships with a valuable customers to ensure they do not turn to competition. - Identify key account customer's requirement and helping them solve their problems to achieve their purposes. - Expanding the relationships with non- key account customer and finding potential customer by propose strategy to meet their objective. - Making sure all product delivered to the customer are the best. - Handling issue with customer and maintain trust - Report to CEO every issue faced by the company and submit solution base on the benefit of the company and customer to maintain trust. - Training new employee about production of the company and information of partner. * Company Name: Vinpearl Phu Quoc resort and Golf Duration: July 21th 2015 – October 25th 2016 Total Number of Months: 14 Job Title: Front Office Supervisor Tasks/Responsibilities: - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process - Train, direct the work of, resolve issues and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Build strong relationships and keep in touch with all other department's - Cross check all billing instructions are correctly updated - Controls cash transactions at the front desk. - Supervise the operations of the front desk. - Update and action front office log book. - Assist all departments in servicing the guests during high season. * Company Name: Vinpearl Phu Quoc resort and Golf Duration: October 25th 2016 – May 25th 2017 Total Number of Months: 7 Job Title: Reservation Supervisor Tasks/Responsibilities: - Provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests. - Collaborate with reservation sales associate to resolve all guest issues. - Administer productivity of staff and ensure achievement of all departmental goals. - Oversee all reservation activities for facility. - Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands - Manage all enquiries from guests and provide response within required timeframe. - Monitor hotel inventory and ensure courteous manner from guests and employees. - Develop and maintain professional relationships with all departments of hotel

I would like to find a professional work enviroment with position as an Supervisor or higher where i can dedicate Myself.