Võ Thu Trâm
Họ và tên:
Võ Thu Trâm
Email:
thu*********@*****.com
Số điện thoại:
07********
Ngày sinh
07/09/1999
Địa chỉ:
Ho Chi Minh City
Giới tính:
Nữ
Result-driven professional with strong analytical and critical thinking skills, experienced in delivering high-quality outcomes in a fast-paced environment. Highly responsible and adaptable, with a proven track record of managing competing priorities and collaborating effectively with cross-functional teams.
Tiêu đề hồ sơ: Ứng tuyển công việc
Trình độ học vấn / chuyên môn :
Quản trị Khách sạn
Đại họcĐại học Hoa Sen
Event Planner November 2020 ‐ February 2022 - Led the Creative Department in developing concepts and content for a hospitality-focused competition. - Presented ideas and proposals to stakeholders and partners. - Planned and executed event concepts, ensuring alignment with objectives and timelines; identified and engaged guest speakers, trainers, and KOLs. - Developed content for proposals, marketing materials, and communication channels. - Collaborated with the Marketing team to manage and develop social media content. - Ensure high-quality deliverables within strict deadlines. - Supported participant engagement and handled inquiries throughout the competition. - Contributed to training the next generation of I-Hotelier competition organization and supported the development of the competition structure, timeline, and strategic proposal for the 2022 season.
Kinh nghiệm làm việc:
Content Moderator
Concentrix MalaysiaEquatorial Plaza, 57 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
- Interpret and apply complex policies and guidelines to review and moderate user-generated content. - Investigate and resolve reported issues with a strong focus on accuracy and compliance; leverage market-specific insights to enhance user support and content quality. - Respond to inquiries with efficiency and attention to detail within defined turnaround times, consistently meet productivity and quality KPIs in a fast-paced environment. - Identify workflow inefficiencies and propose process improvement solutions. - Collaborate with the QA team to develop clear, user-friendly operational guidelines. - Provide on-the-floor support to Content Moderation teams across the VN market assisting with policy interpretation, case clarification, and quality-related queries.
Restaurant General Manager
Kin Khao Kin Nam Restaurant63/18 Pasteur, Ho Chi Minh City, Ho Chi Minh, Vietnam
- Managed daily restaurant operations, including staffing, service quality, and customer experience. - Led recruitment, onboarding, and training programs to build a high-performing team. - Resolved customer complaints and implemented improvements to enhance service standards. - Oversaw inventory management, negotiated with suppliers to optimize procurement costs; supported financial operations, including reporting and contract coordination. - Collaborated with kitchen teams to improve food quality and consistency. - Ensured proper maintenance of equipment and facilities to support smooth operations.
Cost Control Officer Trainee
Sheraton Saigon Hotel & TowersViệt Nam
- Analyzed food costs and buffet performance to support profitability evaluation. - Monitored and managed daily inventory across multiple F&B outlets. - Maintained and updated item codes, pricing, and recipes in the system. - Coordinated with suppliers to obtain quotations and manage purchasing processes. - Supported receiving operations by tracking and updating inventory data accurately.
Food & Beverage Service Associate (Cashier & Waitress)
Eastin Grand Hotel SaigonViệt Nam
- Delivered customer service to an average of approximately 200 guests per shift in a five-star hotel environment, supporting restaurant, Banquet and Room Service operations during regular and peak service periods. - Processed cash and electronic payments and supported daily sales reconciliation for 120 transactions per shift, ensuring accuracy in financial records. - Maintained hygiene, services and operational standards across service areas in accordance with hotel procedures. - Supported Banquet operations for events of up to 1000 guests and adapted service delivery to meet varying event and guest requirements. - Assisted supervisors with inventory tracking and reporting to support efficient daily F&B operations .
Team Leader
Autogrill VFS F&B Company, LtdTan Son Nhat International Airport
- Supervised daily café operations and service delivery in a fast-paced international airport environment. - Trained and guided team members to improve service performance and consistency. - Applied upselling techniques and product recommendations to support sales performance and enhance the customer experience. - Managed customer interactions and addressed service issues to maintain service quality. - Supported inventory management and the preparation of daily and monthly sales reports.
Kỹ năng:
Giải thưởng:
Thông tin tham khảo:
Team Leader
Concentrix Malaysiathingocquyen.nguyen@concentrix.com
(+60) 1127582480