Phạm Thị Nguyễn Hoàng
Họ và tên:
Phạm Thị Nguyễn Hoàng
Email:
pha*******************@*****.com
Số điện thoại:
09********
Ngày sinh
08/01/1995
Địa chỉ:
71 Châu Thị Vĩnh Tế, Mỹ Sơn, Ngũ Hành Sơn, Đà Nẵng
Giới tính:
Nữ
Dear Sir/ Madam, I am writing this letter to apply for the position of Receptionist ,this opportunity is an excellent match to my qualifications and experience. My full name is Pham Thi Nguyen Hoang, I graduated with very good Bachelor degree in Tourism English at Hue University of Foreign Languages 2 years ago. My colleagues evaluated me that I am friendly,easy-going, enthusiastic,responsible and very suitable to be good staff in guest relation or reception. Besides, I am good at communication skills along with organisational skills, positive attitude and friendly nature at all time. I keen on customer service and always eager to learn, listen to other people's opinions to make my guest feel over satisfied. I have experience in hospitality service; particularly, I worked as Receptionist, Guest Relation and Hostess at hostel and Intercontinental Danang Sun Peninsula resort and Novotel Danang. I wish to become a member of the hotel and contribute my ability in hotel's success. Therefore, I want to send my resumé with attached degree bachelor, certificate and the recommendation letter of the Vedana resort and spa as below. Please take a moment to review it. I look forward to hearing from you soon, please comtact me with this mobile number 0963691489 Thank you for your time and consideration. Have a nice day! Yours faithfully
Tiêu đề hồ sơ: CV Phạm Thị Nguyễn Hoàng
Trình độ học vấn / chuyên môn :
Ngôn ngữ Anh
Đại họcĐại học Ngoại ngữ Huế
Kinh nghiệm làm việc:
Receptionist
Khách sạn Novotel Premier Danang Han RiverĐà Nẵng
Make check-in and check-out procedures on the system. Receive and coordinate handling requests from guests directly at reception or on phone. Handle phone reservations, confirm previously-made reservations, give directions to the resort and answer any questions customers have about the lodgings and services. Answer telephone calls and transfer calls to the appropriate person. Sell rooms for direct guest (walk-in guest). Provide information regarding products or services of the resort to guest Provide information for other departments about the status of guests to serve (guests in and out, VIP guests ...) Sort and distribute incoming mail. Assist in resolving clients’ issues and complaints and report problems or emergency situations to Supervisor. Manage inventory of office supplies and equipment.
Hostess
Intercontinental Danang Sun Peninsula resortĐà Nẵng
Welcome and greet guests as they arrive Escort guests to their seats, once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening at Your Restaurant, introduce guests to their servers If there are any complaints, retrieve a manager or supervisor immediately Handover the Restaurant Survey tracking form and get feedback from the guest. Work as Cashier and front desk agent. Use suggesting and upselling techniques to promote different service Check the reservation book for reservations for the next meal period. Distribute reservations among all servers equally, informing them of all information necessary. Inquire with the kitchen what the daily specials are for the shift. Answering calls and booking reservations