Nguyễn Thị Luyến
66 Nguyễn Cư Trinh - Hải Châu - Đà Nẵng
Dear Sir or Madam, My English name is Nikki. I am 28 years old and single now. Having about 5 years working in Commercial and Retail industries, I have more experiences in solving problem, customer service, working with supplier on the world and the way to work with supplier as well as possible. I love working at hotel area because I love everything related to take care of people to make them satisfied, comfortable, and have excellent experiences and memories. Besides, I have managed 18 employees working at the store, so I work with them everyday to solve problem about customer claim from customer and work with related department to solve arising problems. Although you will consider me as an unsuitable candidate for hotel area, I am hard working and willing to learn everything to complete me task perfectly so please spend a little bit your valued time to see my CV. I enclosed my CV in this email for your reference. Please kindly contact to me at my email firstname.lastname@example.org or phone number 0343976351. Thank so much for your time and consideration.
I have been a hard - working student. I have spend all the time at library to study my major. Besides, I send my free time at restaurant as a waitress to serve customer and earn money to cover my life. Sometimes, I have taken part in charity activities to able to share a little bit my effort and money to poor children. I have never felt regret for the time at university and I always remember that time.
- Managing, controlling about working shift of store staffs, and guiding store staffs to operate Duty Free shop running well. Assigning the task to sale staffs and cashier in order to be suitable with everybody and push their spirit up to high as well as encourage them to work productively. - Making purchase order (PO), controlling order to make sure that the stores always have commodities to push sale and avoid being out of stock. - Controlling, training, guiding the staffs about displaying product, price tag, POP, etc., according to supplier and brand policy and guidance. - Collecting customer feedback, trending, marketing to report to BOD in order to acknowledge deeply about customer trend and behavior to push sale as much as possible. - Making daily, weekly and monthly report about turnover, commodities, cash follow, flight, passenger number to report to BOD. Having meeting with BOD to give suggestion and information about seasonal campaign, promotion and testing about liquor, cosmetic, confectionery and tobacco. - Working with supplier and famous brand such as Japan Tobacco (JTi), British American Tobacco (BAT), Philip Morris (P&M) tobacco, Chivas, Ballantine’s, Glenfiddich, etc., liquor to make PO and display commodities based on brand’ request. - Training store staffs about information of product, contacting with supplier about new product and promotion to make sure that every store staffs understand what they purchase and care the customer as well as possible. - Translating and interpreting all documents and training courses for company. - Solving the customer claim about product and feedback about customer service to BOD as well as arising matters when working.