Nguyễn Hải Hiếu
ngu**********@*****.com
06/08/1971
Võng La, Đông Anh , Hà Nội
Nam
Đã tốt nghiệp loại khá
Responsible to manage all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. o Familiar and complies with the hotels mission and standards in performing maintenance activities. o Maximise maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction. o Represents the engineering department during the daily HOD morning meetings. o Prioritise, plan, schedule assign and supervise the engineering department staff. o Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion. o Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards. o Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc. o Installation & maintenance of all equipment related to HVAC system ,Electric Generator (GenSets) , Water treatment, Fire Safety etc. o Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records. o Prepare reports as required by General Manager and Owner. o Ensure that stores have adequate stocks of materials, equipment and tools and are kept in a clean and safe environment. o Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms. o Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings. o Ensure the proper use and periodic maintenance of all equipment. o Perform daily and weekly property document inspections. o Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code. o Establish and maintain department equipment and supply inventory levels appropriate to property requirements o Provide training to staff on supplies, inventory, maintenance and ordering procedures. o Train engineering department staff on correct maintenance procedures and assists in repairs as needed. o Maintain, monitor and test hotel's emergency and security systems, features like Fire Alarm, CCTV etc. o Discuss with GM / Owner / Department heads on maintenance status and inspection reports. o Respond to corporate and management inquires. o Develop, implement, and direct all emergency programs. o Develop, implement and manage energy conservation programs for the property to minimise expenses. o Coordinate with the equipment suppliers for annual maintenance contract and any outstanding issues. o Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards. o Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.
Ently managed and in charge the Engineering Department of the Hotel. Similar performance at Diamond Westlake Suites Hanoi Succesfully to repair and maintenance Chiller system was heavily damage after 17 years useage. Saving at least US$ 50,000 for the Hotel