Nguyễn Quang Đại
Họ và tên:
Nguyễn Quang Đại
Email:
qua*************@*****.com
Số điện thoại:
Ngày sinh
14/10/1993
Địa chỉ:
793/66/13 Trần Xuân Soạn, P. Tân Hưng, Q.7, Tp.HCM
Giới tính:
Nam
Tiêu đề hồ sơ: Front Office
Trình độ học vấn / chuyên môn :
HOSPITALITY MANAGEMENT
Đại họcUNIVERSITY OF FINANCE & MARKETING.
Kinh nghiệm làm việc:
NIGHT AUDITOR
SIX SENSES CON DAO RESORTBà Rịa - Vũng Tàu, Việt Nam
Taking over from the evening cashier, checking and accepting float. Checking and correcting when recognizing mistakes. Posting room charges and taxes to guest's account. Following up limited debits and informing cashier division. Updating accrued expenses. Preparing of End of day procedure. Running end of day process in property management software. Making a list of checking out on next day and preparing payment records for the next shift. Making statistics of occupancy level, average room rate, no show,... Dealing with special requests, complaints or problems from guests during the night. Performing wake up calls follow standard. Is able to function as a front desk agent especially in terms of check - in and check - out procedures.
GUEST SERVICE AGENT - PRE-OPENING TEAM
MAI HOUSE HOTEL SAIGONHồ Chí Minh
Contributing some ideas to improve system or services to ensure better operation. Greeting guests to the hotel with warmness. Dealing with special requests, complaints or problems from guests. Completing procedures when guests arrive and leave. Choosing rooms and handing out keys. Preparing bills and taking payments. Taking and passing on messages to guests correctly and as quickly as possible. Answering questions about what the hotel offers and the surrounding area. Making reservation for guests according to their needs by phone, email letter, fax or face to face. Convincing guest to upgrade the best available room upon arrival. Contacting other departments including House Keeping, Restaurant, Bar and Spa to fulfill guest’s requirements. Night shift duties.