Training Executive (acting as Assistant Training Manager)

* Training  Determine training need analysis (TNA) and gap of staff to company’s standard.  Prepare and control annual training plans and training calendars for the hotel (depend on OCC rate).  Work directly with HODs to support and control training quality.  Support departments in developing functional excellence and in leadership capabilities.  Act as a change catalyst in the cultural and organizational transformation of the Hotel by roadmap.  Induct, coach, and mentor new Team Members by orientation program: history, gesture, grooming,…  Interact with hotel leaders for people development on a daily basis, support operational departments through these session: Service Standard; Service from the heart; Resolving problem by WOW service; Brand immersion;…  Monitor and conduct learning and development reviews with each department through: Spotcheck after training, Guest review report.  Manage the compulsory license of government for all staff  Manage training report for property and make sure to achieve yearly target.  Support and develop the internal trainer in presentation skills, facilitation skills, how to design training materials. * Culture development activities  Organize and take MC role for staff monthly activities: Townhall – staff’s party (Monthly report, staff’s bithday and gameshow); GM Talk; GM Lunch; Serviceday (buffet for staff).  Lead chain of activities for property bitthday celebration: teambuilding; Camp-fire activities, washing service for staff, sport competition,…  Cooperate with regional Training & Human Resources to organize the anniversary of group, staff party, Sport day (Outdoor activities, teambuilding, sport competition,…)  Organize all monthly/quarterly gameshows such as: Golden Bell; Vocational assessment, English Assessment, Vocational Expert to encourage staff spirit