8/2018 -

Phó Ban Quản lý - Đại Diện Chủ Đầu Tư Giám Sát Tổng Công Trình

Minh Toàn Ocean Hotel
Đà Nẵng, Hải Châu District, Da Nang, Vietnam

* 2018 - Present Owner Representative for Minh Toan Ocean Hotel ( 4 stars - Building ) ( Phó Ban Quản Lý công trình - Đại diện Chủ Đầu Tư khách sạn * 2016 - 2018 Front Office Manager - Minh Toan Galaxy Hotel (4 stars) * 2014 - 2016 Assistant Front Office Manager - Minh Toan Galaxy Hotel (4 stars) * 2008 - 2014 Receptionist – Reception Supervisor – Assistant Front Office Manager Front Office Manager - Danang Riverside hotel - Customer Satisfaction (Guest Feedback, Social Media Review).. - Manages and motivates the Front Office team in order to provide a high standard of service for customers. - Welcomes guests and fosters customer loyalty through his/her friendly manner. - Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. - Provide high level of customer service and maintain a high profile in the day to day front office operations. - Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. - Oversee and supervises guest arrivals and departures with the front office executive and duty managers. - Develops high quality relationships with guests throughout their stay. . - Ensure that personalized service is offered to each and every guest. - Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. - Ensures that the workplace remains clean and tidy - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. - Have a good knowledge of all systems and standard operating procedures of front office. - Ensures that guest documentation and information is available and up-to-date. - Is involved in recruitment of new team members for front office. - Integrates and trains employees, providing support for skills development. - Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. - Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize revenue - Financial Performance (Up selling, Room Revenue, Operation Auditing). - Showing Initiative, Problem Solving, Staff Training, Team Leading.

12/2014

MANAGER OF THE YEAR

MANAGER OF THE YEAR 2014, 2015, 2016, 2017, 2018

ĐẶNG BÍCH THUỶ

Phó Ban Quản lý - Đại Diện Chủ Đầu Tư Giám Sát Tổng Công Trình

CÔNG TY TNHH & TMDV MINH TOÀN
[email protected]
0905-557-588

Tôi mong muốn tìm được công việc với môi trường thân thiện, chế độ đãi ngộ tốt, lãnh đạo xem trọng nhân sự cống hiến và có trách nhiệm với công ty. Vị trí tôi mong muốn : Trợ lý Giám Đốc Điều Hành Khách Sạn, Room Division Manager