Võ Trí Thông
tho*******@*****.com
02/01/1994
Hồ Chí Minh City
Nam
Graduated HUTECH University in Hospitality major - Hotel management. I was trained skills for Hospitality Major in Housekeeping, Bartender, Reservation and I had experiences for over years.
Monitored about 15 hotels at the same time, make sure every hotel should be followed up standard and guarantee quality of company. Activate new hotel for company and training for person in charge or owner of hotel truly understand about company system and standard. Assisting with development and execution of property strategies and the negotiation of all leases Liaising and coordinating tenders and contracts with key stakeholders, ensuring positive and productive relationships are established and maintained Identifying operational efficiencies and suggesting ideas for improvement. Ensuring compliance and adherence to company values, code of conduct, policies and procedures
Operate Front Desk Department, make sure staff followed up standard quality, performances. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, flash report, allowance etc. Prepare revenue and occupancy forecasting. Resolves guest problems quickly, efficiently, and courteously. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Greet visitors warmly and make sure they are comfortable, handle requirements or problems when guests needed. Possibly handling event coordination, both internally and externally Answer, screen and forward incoming phone calls. Provide basic and accurate information in-person and email. Deal with special requests from Guests or complaints, problems. Preparing all guest billings, accurately post charges to guest rooms and house accounts. Complete and maintain any incident reports, daily activity reports or other reports requested by management
Manage schedule of teacher, assistant of classes, coach. Training coach, and new staff. Arrange time for all classes and all levels. Calculate salary of teachers, accountant, coach, sales, marketing and all staff of company and costs incurred in every month. Supply stationery, prepare syllabus of teacher and report for director.
Working as cashier, reservation ad receptionist at the same time. Receiving and sorting daily mail for all guest booked online or throught the travel agency. Deal with bookings by phone, e-mail, letter, fax or face-to-face Managed rooms occupancy, arranged and set up rooms as the request of all guest, make sure every rooms will be good. Checked in and checked out, solved, answered any problem or requirement for guest in house. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Received order and served foods and drinks for guests. Organized the wedding, birthday party or anniversary. Have knowledge about all foods and drinks in menu to answer question and requirement of guest. Serve alacarte order for guest request.
Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet Carrying plates of food on trays and serving guests Keep glasses filled; remove each round of plates and replenish utensils Perform cleaning tasks and breakdown of service Maintain high standards of safety and cleanliness Adhere to grooming and appearance standards