Hoàng Thu Hương
hoa*************@*****.com
Nữ
- Supervise the delivery of all Spa services. - Cooperate & work close with Fitness Centre Supervisor to supervise all staffs there. - Co-ordinate the sale and promotion of departmental products and services in conjunction with Sales & Marketing team. - Assist with the development of new products and services. - Deliver high quality service to guests. - Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision. - Follow standards, policies and procedures. - Meets required attendance and grooming standards. - Controls stock of Spa area - Contributes to pricing decisions - Builds and maintain relationships with internal and external customers - Establish the training schedule for staff. - Prepares efficient work schedule for Spa & receptionist staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration. - Human Resources responsibilities - Regularly communicates with staff and maintains good relations. - Provides input for probation and disciplining staff is performed when necessary
- Meet and greet hotel guests and outside guest warmly and courteously - Work as a spa ambassador: introducing, consulting services, selling spa products. - Look after customers while using spa services - Handling guest complain, follow up and report to supervisor - Process payment for spa service and take care customer - Maintain Health Club facilities according to set standards of order and cleanliness - Work as Front Office Secretary: Control and make orders stationary for department, keep Front Office Fund, using Cadena system to key shift, overtime, clear overtime for all member in FO, do all the work assigned by FOM - Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings - Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture - Conversant with emergency evacuation and fire procedures - Perform any other task assigned based on Crowne Plaza West Hanoi needs or requirements