Tran Ngoc Huyen My
Họ và tên:
Tran Ngoc Huyen My
Email:
275*************@********.com
Số điện thoại:
08********
Ngày sinh
18/04/1996
Địa chỉ:
Tay Ho, Hanoi
Giới tính:
Nữ
Tiêu đề hồ sơ: Front Office Agent
Trình độ học vấn / chuyên môn :
Hospitality
Cao đẳngCHM International Institute
Kinh nghiệm làm việc:
Front Desk Agent
InterContinental Hanoi Westlake5 Tu Hoa, Hanoi
- Welcoming guests in a friendly and professional way. - Perform check-in and check-out as standard operating procedures. - Addressing and escalating customer complaints then updating logbook; Accommodating customers' requests. - Providing information about facilities, member programs and up- selling guests' room and other services. - Assigning room for arrivals of the day. - Handling payment methods. - Maintaining a clean and neat front desk area. - Training for new comers and trainees. Achievements: - Top IHG Reward Club Member enrolment of 2018. - Top up-seller of consecutive months. - Be mentioned and praised on Medallia by guests
Guest Relations Officer- Trainee
InterContinental Danang Sun Peninsula ResortDanang
- Welcoming guests in a friendly and professional way. - Addressing and escalating customer complaints. - Providing information about facilities, programs and other services. - Check-in and escort guests. - Making VIP report and welcome notes, courtesy call, guests departure report, setting up apologize amenity for glitch guests and recording daily membership enrollment.
Kỹ năng:
Giải thưởng:
VTOS Certificate
Have been assessed as competent in Front Office according to Vietnam Tourism Occupational Skills Standards (VTOS).
Thông tin tham khảo:
Guest Relations Officer- Trainee
InterContinental Hanoi Westlake[email protected]