Anh Đức Phạm
Họ và tên:
Anh Đức Phạm
Email:
anh***********@*****.com
Số điện thoại:
09********
Ngày sinh
15/02/1993
Địa chỉ:
76/29A Phan Tây Hồ, Phường 7, Q.Phú Nhuận, TP.HCM
Giới tính:
Nam
Tiêu đề hồ sơ: Tìm việc Duty Manager, Sale Executive
Trình độ học vấn / chuyên môn :
Nghiệp vụ Lễ tân
Trung cấpCao Đẳng Nghề Văn Lang Hà Nội
Kinh nghiệm làm việc:
Front Desk Supervisor
Sedona Suites Ho Chi Minh CityHo Chi Minh City, Vietnam
• • Supervise the efficient operations of reception including check in/out procedures • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments • Demonstrate a high level of customer service at all times • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards • Act in accordance with fire, health and safety regulations and follow the correct procedures when required • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Follow and adhere to company brand standards • Assist other departments wherever necessary and maintain good working relationships with Team Members • Night Manager Shift in-charge, manage Night Audit Process • Emergency situation handling
Night Shift Leader
InterContinental SaigonHo Chi Minh City, Vietnam
• Check in and check out all customers (short stay or long stay) .This included the preparation of customer files prior to arrival to help speed up the check in process. Experience in opera system. • Enrollment IHG Reward Club Member, to ensure archive the FO target (600 members/month) • Upselling the potential guest to archive FO goal • Handle cash and credit/debit card transactions including currency exchange requests. • Handle customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Recommend places where to eat, where to shop and places to see for the customer. • Rate check for make sure all room have correct rate to running Night Audit (End Of Days) with correct revenue per night. • Prepare correct invoice (compare with other outlet invoice) for guest who have early departure to avoid missing some bills or room nights. • Checked system for any Early Arrival if have to well-prepared for Receptionist (early check-in charge, room availability, special request…) • Prepare report for other Outlet and Excom. • Go patrol for all floor of the hotel to acknowledge if any situation have (noise from guest room, door not lock yet,...) • Handle visitor at night (guest friends: Vietnamese lady, drunk visitor & guest) to avoid problem with government law or hotel policy. • Room assignment with special request from guest booking (VIP guest, high floor, far from elevator, same floor,…). • Take note carefully any situation happened at night to Duty Manager Lo such as Medical emergency, Fire alarm..
Guest Service Agent
Lotte Legend Hotel SaigonHo Chi Minh City, Vietnam
• Check in and check out customers. This included the preparation of customer files prior to arrival to help speed up the check in process. Experience in opera system. • Handled cash and credit/debit card transactions including currency exchange requests. • Handled customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Recommend places where to eat, where to shop and places to see for the customer. • Up selling room and breakfast and enrollment.
Club Lounge Attendant
Sofitel Saigon PlazaHo Chi Minh City, Vietnam
• Manage the day to day operations of the Club Lounge (Complete the set up for breakfast; high tea and evening canapé on a daily basis). • Replenishment of all F+B products to make sure that high levels of service are maintained. • Handled customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Acknowledge about Entertainments in the city (Restaurants, Show, Tour, Event, etc) so then can recommend places where to eat, where to shop and places to see for the customer. • In-charge of making sure that there are adequate levels of Inventory for the club lounge and its guests. • Updated the daily log of customers utilizing the club lounge. This is used to track the habits of our customers so we could offer a high level of service