Phan Thi Tra Giang
Họ và tên:
Phan Thi Tra Giang
Email:
pha***********@*****.com
Số điện thoại:
Ngày sinh
18/06/1994
Địa chỉ:
Thanh Khê, Đà Nẵng
Giới tính:
Nữ
Tiêu đề hồ sơ: Sale Admin / Customer Service Executive
Trình độ học vấn / chuyên môn :
Major in Law
Đại họcHo Chi Minh Law University
Toiec 620
Kinh nghiệm làm việc:
Sale Admin & Customer Service Executive
Rentokil Initial (Viet Nam)- Da Nang BranchDa Nang
*Office & Sale Admin duties: - Support HR: Job posting, decide to select suitable Cvs and arrange interview schedules- Office and facility management - Work with suppliers to provide the necessary service for the office. - Coordinate with Finance to follow petty cash and payment for branch. - Coordinate with Sale team about contract, costing, quotation. - Handle, maintain, collect and update customer databases on STAR system. - Making reports about: Revenue in the month, KPI and incentive for employees, safety report. - Support BM about business trip and other required tasks by BM. *Customer Service duties: - Resolving customer complaints. - Making analysis reports for customers monthly. - Service planning. - Checking service done and customer’s information for billing. - Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained. - Support and double check with the credit control team.
Operations Management Specialist ( Temporary)
Giaohangtietkiem CompanyĐà Nẵng, Hải Châu District, Da Nang, Vietnam
- Supervise GHTK’s daily operations in DN & continuously optimize and innovate the operation procedures to ensure the quality of GHTK delivery services. - Find ways how to cut down time of delivery and increase customer satisfaction. - Monitor daily operational progress of DN & 4 provinces , take actions on time to solve daily problems and improve operation quality. - Coordinate with the IT department to solve problems of GHTK application for users. - Achievement: Create Stress Data for whole map of Da Nang.
Callcenter and customer service supervisor
Foody Cooperation- Da NangĐà Nẵng, Hải Châu District, Da Nang, Vietnam
- Recruitment and Training for New employees. - Handle all problems involving in the orders and, negotiate with clients, delivering excellent service to customers. - Solve daily problems and improve operation quality between the shipper, call center staffs and customer. - Deal to restaurant about price, terms in contracts. - Have a plan for the team to achieve the highest target. - Monthly report on the performance of staffs.