Nhân Huỳnh
tro**********@*****.com
07/04/1992
108-112B-114 Hong Ha street, ward 2, Tan Binh district, HCMC
Nam
In 4 years of study in Switzerland, I had 3 internships from Switzerland to Thailand. In addition, my school. had a significant banquet in my second year where I was assigned to be a Service Supervisor. I had learned general about the Hospitality Industry, basic knowledge of each department in Hotel Industry. Moreover, I also a Country Leader of the Vietnamese team on International Day at my school
Basic Check In - Check Out procedure. Daily room check Taking feedback from the guests Handles guest problems and complaints, answering guest review online. Helping Front Office Manager to welcome and thank you guests Helping Front Desk to arrange Pick-Up and Drop Off service. Communicating with General Manager and HOD to maintain the quality of the Hotel services of each Departments
Organized buffet for the Dining room. Daily quality control check Handling guest complains, take care of customers for all their needs. Helping Front Office Manager in the Dinner menu, a restaurant set up for dinner. Training for other staff. Keep control of the Food and Beverage cost every month
Make sure all of the members get the best care. Learning about Hospitality in a Country Club Up-selling Food & Beverage. Effectively dealing with member's complaints. Experiencing serving a large number of members in huge events
Setting up meeting, ceremony, and wedding Communicating with clients in order to ensure all the expectations are met Checking an inventory of equipment Assisting other staffs to serve guests while ensuring all the standards are maintained Assigning tasks to other staffs
Learned how to make a basic Cocktails and Shakers Managing Pressure and Solving problem Creating a Bar menu and promotion for up-sell Dealing with a large number of the college students and ensuring complete satisfaction.
Learning basic skill for Up-selling Food and Beverage Responsibility for guest requirement, reservation.
After trying my best to full fill the customer needed and hard-working, this certificate is proof for all of my work at that time
This certificate I got after 2 months worked in Frenchman's Creek Beach and Country club.