Felipe Enrique Martinez Ovalle
Họ và tên:
Felipe Enrique Martinez Ovalle
Email:
mar**********@*****.com
Số điện thoại:
Ngày sinh
02/04/1987
Địa chỉ:
An Thuong 37, Ngu Hanh Son, Da Nang
Giới tính:
Nam
Tiêu đề hồ sơ: International Hotel Manager
Trình độ học vấn / chuyên môn :
International Hotel Management
Đại họcUniversidad Tecnologica de Chile INACAP
Kinh nghiệm làm việc:
Guest Services Specialist
Vinpearl Luxury Da NangĐà Nẵng, Hải Châu District, Đà Nẵng, Vietnam
My duties included training and teaching Hotel reception staff to high International standards...including how to greet each guest upon arrival and determine their needs. As all companies make mistakes you are often judge in how affectedly you correct those errors so dealing with concerns of customers and answering their questions in the best possible way leads to a good reputation.
Assistant Front of Office Manager
Plaza El Bosque HotelSantiago de Chile, Chile
My responsibilities included supervising the Front Desk team ensuring that team members were prepared and knowledgeable to be able to provide guests with an exceptional experience from check-in to check-out. I was responsible for managing the overall satisfaction of our guests. Including: + Overseeing the entire operation of the Main Office to maintain high standards. + Assist central office administrator to establish departmental objectives, work schedules, budgets, policies, and procedures. + Monitor appearance, standards, and performance of team members Front Office with emphasis on training and teamwork.
Fligth Attendant / Cabin Crew
Qatar AirwaysDoha, Qatar.
My job was being responsible for the safety of passengers during the flight, in addition to this providing them with an excellent service during the whole flight including: + Working together with colleagues/workers as a team to provide the best customer satisfaction. + Maintaining and applying high levels of security standards at all times. + The resolution of customer problems and sensitive situations on board.
Front Desk Agent
RadissonSantiago de Chile
My job responsibilities included were to perform the check-in and check-out of the clients. Obtaining the necessary documentation to register them in the hotel system., including: + Provide information about the hotel. + Invoicing the guests for any chargeable consumable items and services. Additional duties included dealing with complaints and claims of the clientele.
Waiter / Customer Services Agent
Princess CruisesFlorida, USA
My role was to be responsible for the general service of food and beverages in restaurants and dining rooms aboard the cruise ship in a timely, efficient and personalized manner in order to ensure quality service and satisfaction of the passengers.