Housekeeping Manager

 Ensures that each member of the team understands the SOP of the organization especially new employees.  Detailed to maintain the housekeeping equipment working state.  Entails training, motivates and retrain to staff.  Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.  Develop minimum standards for prospective members of the department and minimum standards for rating their work.  Ensures supplies and equipment are always available when needed.  In charge of Laundry, Linen, Room operations, Public area, Florists, Landscape, uniform, Hotel decorations and Hauling services.  Ensure adequate staffing in the light of the responsibility assigned to their departments, but are also expected to ensure that payroll members of staff does not exceed budget.  Ensure efficient use of departmental resources.  Inspects the internal and external surroundings of the property.  Duty as MOD if needed in the absence of the General Manager and provides full report to the General Manager.  Responsible for the monthly Profit and Loss of the department and executes to the General Manager.  Maintain good relationship with managers of the other unit of the organization.  Maintains good relationship with customers/clients and suppliers of the department.  Provides Full Training for English Class/Housekeeping Standards for HK Department and trainees of the pre-opening team in other city

Housekeeping Department Training Manager

 Ensures that each member of the team understands the SOP of the organization especially new employees.  Detailed to maintain the housekeeping equipment working state.  Entails training, motivates and retrain to staff.  Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.  Develop minimum standards for prospective members of the department and minimum standards for rating their work.  Ensures supplies and equipment are always available when needed.  In charge of Laundry, Linen, Room operations, Public area, Florists, Landscape, uniform, Hotel decorations and Hauling services.  Ensure adequate staffing in the light of the responsibility assigned to their departments, but are also expected to ensure that payroll members of staff does not exceed budget.  Ensure efficient use of departmental resources.  Inspects the internal and external surroundings of the property.  Duty as MOD if needed in the absence of the General Manager and provides full report to the General Manager.  Responsible for the monthly Profit and Loss of the department and executes to the General Manager.  Maintain good relationship with managers of the other unit of the organization.  Maintains good relationship with customers/clients and suppliers of the department.  Provides Full Training for English Class/Housekeeping Standards for HK Department and trainees of the pre-opening team in other city

Housekeeping Manager

 Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.  Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.  Daily supervision of the housekeeping staff, including the day, event and post-event crews.  Purchase, re-order and maintain housekeeping supplies and inventory.  Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.  Recruit, schedule and train all new housekeeping staff members.  Maintain the housekeeping budget, providing billing summaries and expenses for all pre- & post events.  Uphold the highest standards of cleanliness, safety, and conduct.  Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.  Ensures the proper maintenance of all equipment; decide for scheduled repair and/or replacement of used and damaged equipment.  Have facilitated in opening 518 rooms acquired from contractors.

Assistant Executive Housekeeper

 Supervises and coordinates activities of Room Attendant, House aids, Public area attendants and Supervisors.  Assists in the managing and directing of the day to day operation of all Housekeeping and Laundry operations.  Provides support in all areas of Housekeeping operations such as staff training, coaching, counseling and enforces to the hotels standard operating procedure.  Participates in and reinforces quality assurance for the department and cost control measures.  Continuously monitors and gives special attention to VIP and Long Staying guests.  Effectively deals with guests and their complaints including other departments and staffs.  Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.  Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.  Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.  Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.  Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.  Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.  Review all inventories and stocks making sure that losses and breakages are properly handled and supervises.  Investigates concerns regarding housekeeping service and equipment, and takes corrective action.  Confirm all housekeeping staff members have arrived or find substitutes for absent employees.  Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.  Attend to any guest complaints and take service recovery measures if required.

Housekeeping Supervisor

 In charge of supervising the day to day operation of the Linen Section.  Function as Administrative Supervisor for the Housekeeping Department.  Acts as the assistant of the Executive Housekeeper.  Oversees the operation of the Laundry Department.  In control of the items delivering to the guest & ensures that clothes have no damage.  Responsible in submitting Laundry’s monthly production report to the finance department.  Handles the Hotel’s outsourcing Laundry by monitoring its staff, the hotel’s uniform and linens.  Close monitoring on the Condemn items of linens to reported & submitted to the Finance Director.  In charge of the uniform Section.  Assists the Supervisor in charge in monitoring the Public Area & it’s attendants.  Handles the Lobby Shop outlet, monitoring its stocks & inventory.  Conducts Quarterly Inventory in all Operating Equipment’s.  Supervise the Coordinator by making sure that their task is being followed.  In charge of monitoring the Lost & Found items.  Responsible for making a Purchase Request for the department & it’s section.  In charge of controlling the supplies for the department’s usage both for office & guest supplies.  In charge of monitoring the items for guest requests.  Do a close monitoring on the imported supplies provided for the guests.  Making sure that proper inventory & reports are being submitted on time to the Executive Housekeeper.  Inspect room being cleaned by the room attendant before releasing to the guest.  Making sure that proper steps in cleanliness as part of the Standard Operating procedures are being followed.  Evaluates the room attendant based on the I Clean procedures.  Maintenance of Guest Hallway in each assigned floor are closely observed.

Housekeeping Coordinator

 With the ability to operate the Opera System  Takes all valet guest calls.  Keep track of all Lost & Found items received that day, proper filling & logging in the lost & found logbook.  Do reports of the occupancy of the hotel in a day to day basis.  Be fully familiarized with housekeeping functions & procedures to ensure such being adhered to.  Monitors & reports all room discrepancy of Front Desk & Housekeeping.  Relay all follow up calls of Floor Supervisors & concerning issues to the in-charge department.  Assigned to do requisitions for the department.  Takes in charge for the whole shift, deals with technical & guests’ problems.  Be prepared for daily activity & review any variations with the manager & associates.  Read all endorsements made by the first shift & make sure that it will be relayed accordingly.  Proper handling of day to day calls & to ensure calls will be monitored & answered within 3 rings.  Inputs all updated room status made by the room attendants & floor supervisors to keep the system updated.

Housekeeping Coordinator

 With the ability to operate the Opera System  Takes all valet guest calls.  Keep track of all Lost & Found items received that day, proper filling & logging in the lost & found logbook.  Do reports of the occupancy of the hotel in a day to day basis.  Be fully familiarized with housekeeping functions & procedures to ensure such being adhered to.  Monitors & reports all room discrepancy of Front Desk & Housekeeping.  Relay all follow up calls of Floor Supervisors & concerning issues to the in-charge department.  Assigned to do requisitions for the department.  Takes in charge for the whole shift, deals with technical & guests’ problems.  Be prepared for daily activity & review any variations with the manager & associates.  Read all endorsements made by the first shift & make sure that it will be relayed accordingly.  Proper handling of day to day calls & to ensure calls will be monitored & answered within 3 rings.  Inputs all updated room status made by the room attendants & floor supervisors to keep the system updated.

Delighted to Serve agent