Quản Trị Khách Sạn

Cruise Manager

Key Responsibility: Managing a 6 to 20 cabins luxury boutique vessel. All 4 head of departments report to myself and I report directly to the Director of Operations. Manage & ensure smooth cruise operation/ activities according to approved programs & guarantee the high quality services though-out the vessel. Supervise, recruit and train all the staffs on boat. Maintain customer satisfaction, handle complaints and ensure the best service for clients. Control cost and increase profitability onboard. Maintain and control onboard passenger and crew safety. Do the guiding for all the guest during the trip. Schedule the duty - roster, approve the day-off plan for all the team on board on monthly basis & during the National Holidays. Rating the staff monthly & submit to the OPM/HR in order to work out a tipping & bonus. Take care & manage guest relations for all inspections/ FAM trips on (to the) board, VIP handling. Welcome from the pier, cruise briefing (itinerary, activities, timing, safety demonstration...) & farewell to passengers personally. Set up the recruitment, training plan in standard and work shifts for all staffs; Cooperate with Sales/Marketing staffs to organize events. Quality control of food, drinks and safe hygiene on board for both clients and crews. Find out the solution of service improvement and cost reduction. Directly collect comments from the clients to settle all problems with related sections. Manage the even due to special request of guest (dinner on top deck, dinner in the cave, dinner on the beach,…)