Hospitality Management

Hotel Manager

• Managing front office and customer service: - Supervising and leading receptionist in providing quality service and achieving high Guests satisfaction. - Caring and solving problems of Guests. - Surveying Guests’s demand in order to serve better and improve the service quality. • Share Guests comments and feedback with departments Leader to ensure Guest receive excellent serving experiences. • Monitoring work performance of all hotel staff and provides direction and support as necessary for the purpose of assisting them in the successful completion of their work according to the hotel’s standards. • Assisted with the development of ideas for special promotion events and calculated sales proceeds after each event in order to evaluate its success. • Dealing contracts with Customers or Partners. • Draw up duty roster for the hotel service employees. • Arranging working shift • Traning for new employees. • Making weekly, monthly report.