Họ và tên:

Ngô Thị Thanh Quyên

Email:

283************@********.com

Số điện thoại:

09********

Ngày sinh

08/08/1995

Địa chỉ:

336/129/10 Phan Văn Trị, phường 11, quận Bình Thạnh, TPHCM

Giới tính:

Nữ

Tiêu đề hồ sơ: Receptionist position
Trình độ học vấn / chuyên môn :
2016 - 2019
Quản trị khách sạn
Cao đẳng
Cao đẳng Bách Việt

* Exchanged experience and culture with foreign volunteers * Supported the poor with sticky rice cake * Donated autumn cake to children * Participated in the program "the journey from the heart" held by Trung Nguyen legend * Joined in cheering Bach Viet star

Kinh nghiệm làm việc:
4/2019 - 7/2019
Front Office Trainee
Liberty Central Saigon Citypoint Hotel
Ho Chi Minh City, Hồ Chí Minh, Việt Nam

For a 3-month internship, I stood by at the reception desk and worked as an employee by doing check-in and check-out procedure; handling guests' requests, complaints; becoming familiar with upselling; providing information about the hotel and other places; giving recommendation regarding some places nearby; doing some paperwork, etc. I have some experience in check-in and check-out procedure; communicating with guests and making them satisfied; succeeding in upselling; handling requests and some complaints as well as positive feedback.

Kỹ năng:
Time Management skills
80%
Self-motivation
80%
Communication skills
60%
English skills
80%
Giải thưởng:
2/2019
A basic informatics certificate

I am familiar with Word, PowerPoint, Excel, the Internet as well as Smile software

10/2018
TOEIC Certificate with scores 880 issued by IIG

I am able to communicate fluently with this certificate

Thông tin tham khảo:
Hồ sơ đính kèm:
Mong muốn về công việc:
I have desirability to work in a hotel where I can meet and serve guests from all over the world, communicate with them and learn more about their culture. My desirable job is meeting new people each day and working in a professional environment.