Hang Diem
Họ và tên:
Hang Diem
Email:
die*********@*****.com
Số điện thoại:
Ngày sinh
28/09/1996
Địa chỉ:
267 Bùi Đình Tuý, Q. Bình Thạnh, TP HCM
Giới tính:
Nữ
Tiêu đề hồ sơ: Front Desk Team Leader/ Supervisor
Trình độ học vấn / chuyên môn :
Hospitality & Tourism Management
Đại họcVatel International University
Kinh nghiệm làm việc:
Front Desk Agent/ Guest Relations Officer
Hotel de la Coupole, MGallery CollectionSa Pa, Lào Cai, Việt Nam
_ Responsible for both Front Desk Agent/ Guest Relations Officer daily tasks. _ Proactively handle and solve complaints as well as problems faced in daily hotel operation. _ Be the main contact between the hotel and tour guides/ group leaders to assist groups checking in/out smoothly and handle their requests as well as billings. _ Follow up and assure guests' satisfaction from the first to last impression, especially VIP and Accor loyal members. _ Work with other departments to set up surprises for guests' special occasions such as birthdays, anniversaries. _ Being one of monthly top upsellers by upselling to hotel and walk-in guests. _ Assist managers to assign rooms, check and issue e-invoice for individuals. _ Assist reservation team to check bookings and fix rates when needed. _ Assist as service operator when needed. _ Check daily bills, night reports and run night audit at the end of the day.
Rooms Division Intern
Four Seasons Silicon ValleyEast Palo Alto, California, Hoa Kỳ
_ Strengthen communication skills and relationships toward guests as Front Desk Agent/ Concierge and Spa Coordinator. _ Assist team to ensure Medallia scores and LQA are on top compared with other regional upper-scale hotels. _ Improve multitasking, crisis-managing and complaints-handling in a fast-paced business hotel. _ Practice upselling skills and ensure monthly upsell goals are exceeded. _ Enhance knowledge on rooms and revenue control.
Front Office Agent
Khách sạn JW Marriott Phú Quốc Emerald BayPhú Quốc, tỉnh Kiên Giang, Việt Nam
_ Apply brand standards to daily operational tasks as a Front Desk Agent. _ Emphasize knowledge on Opera management system and Visionline. _ Assist team with large groups and events to deliver smooth performance. _ Learn about standard cashier and billing management. _ Assist senior Front Desk Agents training new-hired team member.
Operation Trainee
Hotel Equatorial HCMCHo Chi Minh City, Hồ Chí Minh, Việt Nam
_ Learn about hotel standards in answering phones and communicating with in-house and outside guests _ Ensure to deliver excellent customer service in VIP lounge. _ Assist team with large business groups. _ Get to know Opera management system and guest information control.
Boudoir Lounge Ambassador
Sofitel Saigon PlazaHo Chi Minh City
_ Get to know the brand standards and 5-star hotel environment. _ Build up engagement and relationships towards customers. _ Develop proactive listening and communication skills.