Dương Thị Ngọc Hảo
Họ và tên:
Dương Thị Ngọc Hảo
Email:
soo**********@*****.com
Số điện thoại:
Ngày sinh
25/11/1991
Địa chỉ:
27/1/154 Đường Số 9, p17, Gò Vấp, Tp HCM
Giới tính:
Nữ
Tiêu đề hồ sơ: Reservation Agent
Trình độ học vấn / chuyên môn :
QUẢN TRỊ NHÀ HÀNG KHÁCH SẠN
Cao đẳngCAO ĐẲNG DU LỊCH NGHỆ THUẬT SAIGON
Kinh nghiệm làm việc:
Reservation Agent
Oceanami Villas & ResortsVũng Tàu, Bà Rịa - Vũng Tàu, Việt Nam
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. - Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
TEAM LEADER
KHÁCH SẠN CARAVELLE SAIGONHỒ CHÍ MINH
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily - Maintains positive guest and colleague interactions with good working relationships. - Establishes a rapport with guests maintaining good customer relationships- Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. - Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue. - Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. - Assists in conducting monthly inventory checks on all operating equipment and supplies. - Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. - In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.