Hospitality Management

Room Division Intern

▪ Inspected guestrooms following Starwood/Marriott’s standards, updated rooms’ status and special room requests with other departments like Maintenance, Front Office, Restaurants, and maintained effective communication ▪ Handled check-ins/check-outs while maintaining a professional brand image, answered guests with billing questions, frequently being mentioned in guest surveys and social media platforms such as TripAdvisor, Expedia, Google reviews ▪ Monitored guests’ calls to assist with room service orders, requests and concerns, and offered upsells when appropriate ▪ Performed Night Audit duties, prepared reports for the Management team, handled issues throughout the night in the absence of onsite managers, and ensured clear communications or notices for the next shift change