Họ và tên:

MY TRAN

Email:

mya******@*****.com

Số điện thoại:

Ngày sinh

10/02/1988

Địa chỉ:

Đắc Lắc

Giới tính:

Nữ

Tiêu đề hồ sơ: Hospitality Management
Trình độ học vấn / chuyên môn :
2018 - 2019
Hospitality Management
Khác
Lobterink.com

2007 - 2010
ENGLISH IN BUSINESS AND TOURISM
Đại học
ĐẠI HỌC SÀI GÒN

Tình nguyện viên mùa hè xanh

Kinh nghiệm làm việc:
1/2020 -
Bar & Restaurant Manager
TMS Hotel Da Nang Beach
Quy Nhơn, Binh Dinh Province, Vietnam

Assisting the Foreigner GM in multi-task for the pre-opening procedure: • Implementing strategies and initiatives to realize the property vision while continuing to position and operate the property appropriately in the market, realizing the revenue, financial and guest service goals established. • Embracing the client’s vision and service culture promoting unity and teamwork amongst all departments and cultivates a supportive and productive relationship with internal and external partners. • Overseeing constructions work with the general manager of the contracting company during pre-opening, and the operations, administration of the property, including; sales and marketing, all operations, engineering, and human resources. • Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity, provides innovative thinking and strategies to effectively differentiate the property. • Hires operations team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures, fosters employee commitment to providing excellent service.

9/2019 - 1/2020
Assistant Bar Manager
Blush Beach
Da Nang, Vietnam

• Managing the business aspects of the bar, keeping a current liquor license, taking inventory and reordering supplies, managing budgets, and setting goals. • Reviewing sales and beverage costs, and reconcile any discrepancies in accounting, generate and present financial reports. • Providing an innovative solution, introduced new concepts, actively negotiated resolves difference and employed a constructive criticism approach to managing the team • Creating effective schedules and quickly resolving conflicts to ensure that the bar is well staffed during peak hours, setting and monitor quality and service standards for staff. Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.

10/2015 - 6/2019
Captain
One and Only Royal Mirage Resort
Dubai - United Arab Emirates

 Operating the dining room and bars to ensure proper room preparation, including the set-up of tables, chairs, linens, table settings, glassware, etc.  Arranging daily, weekly duty roster and cleaning Bohs and Fohs schedules for team members  Training and discipline employees.  Incorporating whole team members and related departments to provide an excellent service to guests from point of entry to departure

11/2011 - 3/2015
Team Leader
Al Seer Group
Dubai Silicon Oasis - Dubai - United Arab Emirates

 Building up a detail sales action plan in order to achieve sales targets.  Supporting team members' daily work to achieve individual.  Mastering product knowledge features and provides it to customers.  Collecting and analyzing the feedback from customers about new products, making a report to the outlet manager and the suppliers.

Kỹ năng:
Food process knowledge
60%
Time Management
80%
Bartending and Barista
80%
Team management
100%
Hiring, Development and Training
80%
Customer Service and up-selling Technique
100%
Handling and solving problem
80%
Food and Beverage knowledge
80%
Hospitality Management
100%
Giải thưởng:
2/2019
Kitchen Training programmer

Preparing Food process Plating Carving Sauce and Dressing preparing Cold Section in Asia kitchen

8/2018
Hospitality Management

Barista Professional Bar Professional Luxury Hospitality Standard Fighting Food Waste in Hotel Food and Beverage Professional Health and Safety Standard Food and Beverage Health and Safety Standard- Responsible Service of Alcohol.

Thông tin tham khảo:
Iketut Sudatmia
Team Leader
One and Only Royal Mirage Resort - Eauzone Manager
[email protected]
+97143992656
Kul Chetta
Team Leader
One & Only Royal Mirage Hotel & Resort _ Dubai, UAE
[email protected]
+ 971 527107093
Hồ sơ đính kèm:
Mong muốn về công việc:
With a passion for hospitality and customer service champion, I am a self-motivated F&B professional who is committed to delivering guest experience, guest satisfaction, and colleague engagement. I strive to become an outstanding manager recognized for its achievements and forward-thinking leadership practices.