Denis Mikelsar
Họ và tên:
Denis Mikelsar
Email:
mik******@*****.com
Số điện thoại:
Ngày sinh
09/07/1983
Địa chỉ:
149 NGUYEN BINH KHIEM – P. XUONG HUAN
Giới tính:
Nam
Tiêu đề hồ sơ: HOSPITALITY MANAGEMENT AND ADMINISTRATION
Trình độ học vấn / chuyên môn :
Kinh nghiệm làm việc:
SALES OPERATIONS MANAGER
LIDL IRELAND GMBHWaterford, Republic of Ireland
Supervised teams between 4 stores assigned over to my district with 86 staff members, 14 managers and the store managers. Business conducting sales out of own made brand names with the emphasis on the fresh food, ambient goods, frozen items, non-food items [hi-tech, textiles, furniture etc.] Responsible for coordinating of special events, scheduling, staff training and support on their development, assisted with execution of on and off site catering events. • Drive sales through ensuring exceptional standards of the stores - Depending on the seasonal changes, average sales in my district are reaching EUR 770,000 per week - Communicate with the Sales Operations Executive [SOE], regarding current agendas - Successful promotion of weekly specials - Address of any existing issues in between the stores and departments, and find out the best possible solutions - Prepare the reports on the KPI’s on the weekly/ monthly basis - Analyse competitors activities • Implement all new store procedures and sales initiatives - Ensure all new procedures and initiatives are being implemented in all stores at the highest standards. Address any feedback from the stores to the departments and SOE • Optimization of availability - Ensure all stores having full availability between the assortment as well as control of their warehouses as regards to all associated costs • Build relationships to ensure smooth and efficient operation of the business - Gained the respect of employees and management through hands on leadership, actively supported teams during peak activity - Recognized for flexibility in addressing last minute needs identified by the SOE • Monitor and control operational costs - Support store managers in conducting store inventories - Provide with the feedback and support on all stores KPI’s, warehouse organization, productivity management, write-off targets, identify any potential loss of goods • Recruit the best possible candidates for the stores - Conduct interviews in line with the Store Managers - Using specific company criteria select candidates for induction day - Provide with all necessary Health & Safety training standards as well as training in relation to the wine, spirits and OTC sale • Develop staff to achieve their full potential - Conduct appraisals with the Store Managers, identify areas of any necessary soft/ hard skill development in line with the company supplied training and development matrix - Regularly provide with the feedback on performance and management, follow up on any existing/ new company set rules and procedures
STORE MANAGER
LIDL IRELAND GMBHWaterford, Republic of Ireland
Managed a team of 24 staff members. Responsible for smooth operation of the business on the day-to-day basis. • Manage, motivate, develop and inspire a team - Prepare weekly staff rota’s, delegate each staff member with the tasks and responsibilities - Hiring, provide all necessary training for the new team members in line with the Sales Operations Manager - Provide with the feedback on performance, review and prepare Training Needs Analysis using company supplied T&D matrix - Motivate staff for their further development - Review of the yearly appraisals • Customer Service Focus and led by example - Manage customer satisfaction around the store following company set-up rules and procedures - Act as a productive professional giving all related support to each staff member • Monitor and control of the KPI’s and running costs - Manage and control availability around the assortment while making the orders considering all associated costs - Manage productivity by executing potential of the turnover - Manage write-off’s - Manage and conduct inventories, identify any existing/ potential loss • Manage merchandising across the weekly specials/ promotions
HOTEL MANAGER
RAMADA HOTEL WATERFORDWaterford, Republic of Ireland
• Effective management of all daily operations of the hotel • Making sure that guests have a good first, last and overall experience and impression of the hotel in order to get customers loyalty and appreciation • Setting KPI’s for a team of management and staff. Monitoring and controlling them to ensure that they are met • Recruiting staff, training & development • Managing and setting room rates, monitor competitors economical and commercial activities • In overall charge of a busy food and beverage operations, health & safety, quality control and availability • Engaging and motivating team of management and staff • Constantly focusing on profitability, constant turnover development and overall growth of the business • Striving to create a relaxing and welcoming ambience for customers • Identifying other revenue stream opportunities • Organising conferences, wedding receptions and banquets • Overseeing allocation of the hotel bedrooms • Launching local publicity campaigns and attending networking events • Making sure presentation, recipes and services are consistent throughout the hotel • Demonstrating operational leadership and effective management to the all members of teams
HOTEL ADMINISTRATOR
RAMADA HOTEL WATERFORDWaterford, Republic of Ireland
• Welcome and greet guests • Answer and direct incoming calls • Inform guests of hotel regarding rates and services • Make and confirm reservations for guests • Ensure proper room allocation • Register and check-in guests • Confirm relevant guest information • Verify guest's payment methods • Verify and imprint credit cards for authorization • Issue room keys and direct guests to their rooms • Maintain clear and accurate records of guest room bookings • Compute all guest billings, accurately post charges to guest rooms and accounts • Receive and transmit messages for guests • Retrieve mail, packages and documents such as faxes for guests
RESTAURANT MANAGER
TOWER HOTEL GROUPWaterford City, Republic of Ireland
Managed a team of 18 staff members. Responsible for smooth operation of the business on the day-to-day basis. • Responsible for hiring, training, developing of restaurant staff • Organise shifts and rotas • Customer Service - Greeting Customers, dealing with any complaints, preferences and wishes • Administrative duties - Ordering supplies and inventory, processing dockets and receipts • Organize promotions and restaurant activities • Manage and control availability • Communicate with the teams of current agendas • Communicate on the menu with the Chef • Reach target sales and optimise costs • Prepare weekly/ monthly reports • Conduct Inventories • Set targets for KPI’s • Analyse competitors activities
Kỹ năng:
Giải thưởng:
Thông tin tham khảo:
RESTAURANT MANAGER
References are available on request, or in writing to the above previous employers.[email protected]