Pham Danh Nhan
dan**********@*******.au
03********
30/09/1992
127/48B Ly Nam De, quan 11
Nam
• Checked in and Checked out room • Collected guest payment and billing information • Handles guest complains • Upsold packages • Coordinated with housekeeping and bell service • Porter – assitent duty manager at night shift. • Confirm reservations and make booking. • Greet arriving guests • In-house guest safety and security • Property security • Taking guest enquiries • Guest relations • Reservations • Administration • Some data entry work • Ensuring all departments are ready and prepared for the next day
• Welcome guest including check in and check out • Managed team at the night time as Night Auditor Manager • Received call for reservations • Handled guest complains • Do paper work at the end of the day (revenue paper work, check reservations paper work) • Day to day management teams • Assisting Manager and General Manager for improve and develop the business