Ngọc Nguyễn
Họ và tên:
Ngọc Nguyễn
Email:
chl*************@*****.com
Số điện thoại:
Ngày sinh
02/09/1994
Địa chỉ:
Thanh Khe, Da Nang
Giới tính:
Nữ
Tiêu đề hồ sơ: F&B Supervisor
Trình độ học vấn / chuyên môn :
Hotel Management
Cao đẳngSHRM College Singapore
Kinh nghiệm làm việc:
Guest Relation Supervisor
Ponte Boutique VillaĐà Nẵng, Việt Nam
• Perform guest check-in and check-out. • Maintain a work environment that fosters the coaching, mentoring and development of subordinate staff in consensus with the Guest Relations Manager. • Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards. Assist Foreign Speaking Guests by responding to their requests and addressing any concerns in the official languages. • Proper credit and cash-handling policies and procedures. • Sell rooms and promote other services of the hotel. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all early check-ins, check-outs, late check-outsand special request. • Respond and accommodate to all guest requests, concerns and issues in a timely and professional manner. • Carry out end of day procedures and generate daily reports. Salary: 7.700.000 VND/per month
Captain
Watami Japanese Restaurant SingaporeSingapore
• Greet and welcome guest promptly. • Train, lead and supervise staffs. • Possess a thorough knowledge of the restaurant menu. • Actively up-sell the menu. • Prepare tables by setting up lines, silverware and glasses. • Maintains the cleanliness of the restaurant front/back of house. • Preparing mis-en-place to the requirement and operation needs. • Arrange table settings and maintain a tidy dining area. • Deliver checks and collect bill payments. • Do service, cleaning and clearing. • Assist bar and kitchen if needed. • Follow all relevant health department regulations. • Ensuring the standards all the time and assists with the smooth and efficient service of the outlet. • Assists in monthly inventory checks on operating equipment and supplies. 6-month Internship 7/2017 to 2/2018 - Salary: S$950/per month Full-time: 2/2018 to 2/2019 - Salary: S$2000/ per month Reason for leaving: Back to Viet Nam for new chances. Contribute for hometown and take care of family.
Senior Waitress
Subway Co.,LtdHồ Chí Minh, Việt Nam
• Greet customers when entering or leaving store. • Maintains safe and clean working environment by complying with procedures, rules, and regulations. • Preparing and serving all products according to standards and something requested by customers. • Served customers on the till with the best customer service and a friendly attitude. • Making the payment for customers. • Resolve customer complaints, guide them and provide relevant information. • Keep reports of transactions. • Make a report at the end of the day. Salary: 4.000.000 VND/per month Reason for leaving: Study abroad
Kỹ năng:
Giải thưởng:
Volunteer Events - Japanese Government (Mercatores Pte Ltd) Singapore
- Tochigi event by Japan Railways company - Tea event by UreshinoTea & Tea Bone Zen Mind 11/2017 to 2/2018