Ngô Nhật Kỳ
Họ và tên:
Ngô Nhật Kỳ
Email:
kym********@*****.com
Số điện thoại:
Ngày sinh
19/03/1996
Địa chỉ:
128A ngô nhân tịnh p13 q5
Giới tính:
Nữ
Tiêu đề hồ sơ: SUPERVISOR RESTAURANT
Trình độ học vấn / chuyên môn :
Hotel Management
Trung cấpVietnam Australia Vocational College
Kinh nghiệm làm việc:
Team Leader
LE MERIDIEN HOTEL - MARRIOTTHo Chi Minh City, Hồ Chí Minh, Việt Nam
- To be responsible and accountable for the operational running of their area of responsibility ( include managing a team of supervisors and full time and casual staff ) - Ensuring supervisors have clear achievable objectives in line with the department’sAnnual Plan and Long Term Aims - To respond to customer feedback to ensure service recovery through clear direction to supervisors. - To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience. - Listen to team members’ feedback and resolve any issues or conflicts - Motivate team members - Arrange Schedule for Casual Labor above O.C.C of week and month , checking B.E.O information to notice for outlet - Maintain G.S.S and Trip advisor by taking care as most as high attention on guest's detail information
Shift Leader Position
DIAMOND ISLAND - LUXURY RESIDENCEHo Chi Minh City, Hồ Chí Minh, Việt Nam
- Supervises all service process in the restaurant in and to high level of customer - Assures high and consistent customer service level, guides waiters, communicates with customers, monitors needs and requirements. - Regulates waiter staff and tasks on shift, coordinates working power in regular and rush hours ( lunch times during the week days, all day procedure during weekend ) - Solves problems, analyzes and report. - Communicate with the co – worker for information exchange and problems prevention. - Communicate with kitchen for update in shorted dishes, new suggestions and sales plans need. - Corporate with F&B manager and chef to be informed about dish preparation detail and sale plans.