Hotel and Restaurant Management

General Manager

• Direct and coordinate the day-to-day operation of resort • Analyzing daily reports and coordinate work with S&M /Revenue Team in Phuket (Impiana managing three properties in Thailand, cooperation with properties in Indonesia and Malaysia, developing resorts in Cambodia, Bali & Maldives) • Maximize sales volume in all areas as per objectives and annual goals • Draw up and carry out plans for restructuring the organization and implementing standards of resort, SOP’s update and following up corporate identity • Direct supervising and work with ExCom committee on implementing innovative tasks and following up budgets with P&L control with daily & weekly briefs • Monitoring daily occupancy, focusing on budget and accurate forecasting • Implementing refurbishment of rooms program and special projects • Supporting daily and couching min 111 staff members to follow up SOP and guests satisfactions in all areas, making efficient and effective operation • Monitoring guest satisfactions, as property is well known at area in business 17 years, part of international hotel chain, part of job is refurbishment of rooms, high profitability all year around, implementing loyalty program, recognition on island market