Chấn Oai Lâm
Họ và tên:
Chấn Oai Lâm
Email:
oli***********@*****.com
Số điện thoại:
Ngày sinh
08/09/1993
Địa chỉ:
HCM
Giới tính:
Nam
Tiêu đề hồ sơ: Hotelier
Trình độ học vấn / chuyên môn :
Hospitality and Tourism Management
KhácJames Cook University
Kinh nghiệm làm việc:
Acting Front Office Manager
Saint Simeon Resort & SpaBà Rịa - Vũng Tàu, Việt Nam
• Ensure front desk is tidy and has all necessary stationery and material. • Train, supervise and support office staff, including receptionists, security guards and call center agents • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests • Schedule shifts for front office team • Ensure timely and accurate customer service • Handle complaints and specific customers requests • Troubleshoot emergencies • Monitor stock and order office supplies • Ensure proper mail distribution • Prepare and monitor office budget • Keep updated records of office expenses and costs
Guest Service Manager
Saint Simeon Resort & SpaBà Rịa - Vũng Tàu, Việt Nam
• Act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. • Ensure that the security system in properly functioning and in good working condition, and ensure that the hotel environment is safe and secured • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests • Make sure all staff maintains detailed knowledge about the hotel's services and hours of operations • Training staff, direct the work of resolve issues/problems and coach, as well as counsel the front desk team members to ensure a quality operation • Report anything considered a health and safety hazard. • Prevent abuse and/or destruction of hotel property. • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. • Do service recovery procedures. • Perform miscellaneous job-related duties as assigned.