Service Officer

Be a reliable first point of contact for all students and guests. Handled incoming and outgoing telephone calls daily with no complaints during the last 2 years. Deliver consistently excellent customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Manage class schedules and appointments. Support and inspire students in their learning process. Hosting English practice events and clubs for students. Mentor new team members and planning refresher training for regular members. Handle a variety of administrative tasks.