Economics of International Tourism Development

International Business / Major: Management of tourism projects and E-tourism

HEAD OF RECEPTION ASSISTANT

Skills: Reservation management, negotiation, customer service, initiative problem-solving abilities. - Managing reservations and availability on Booking, Expedia, Alvaipro Extranet… - Being proactive with selling rooms, optimizing occupancy rate and turnover. - Improving all operational processes associated to welcoming all guests, visitors.

DIRECTOR ASSISTANT

Skills: Client relationship management, operations management, social networking, billing, planning. - Responsible for campsite front desk including handling concerns and complains from customer - Helping other teams to increase customer service satisfaction - Managing campsite’s online marketing on social media Results: Increased customer satisfaction by 11% based on Google business reviews, TripAdvisor and official website

PROJECT MANAGER ASSISTANT

Skills: Inter-department communication, event operations management, project scheduling, budgeting, technical reporting - Event: Collaborating with Event coordinator to organizing City Hall events - Project management: Following up and leading the execution for Team Projects and action items, participating to manage € 575 K Annual Budget Forecasts, tracking and billing - PR: Assisting Communication Department for marketing operations and street activation Results: Take part in the success of a city meeting (€ 2,5 K), an international conference (€ 40K), support to the management of 8/14 projects of year

TOUR GUIDE (Freelancer)

Skills: Customer interaction, organization, time management, sales - Working directly with clients to consult and developing program itineraries. - Responsible for French language tour group, guiding and building up a team of 2- 8 peoples. - Improved the standard of services quality through customer feedbacks