Họ và tên:

LUU THI NGOC ANH

Email:

anh*********@*****.com

Số điện thoại:

Ngày sinh

11/12/1988

Địa chỉ:

Thanh Tri, Hanoi

Giới tính:

Nữ

Tiêu đề hồ sơ: Looking for Assistant/Reservation Manager or Sales Manager position
Trình độ học vấn / chuyên môn :
2016 - 2017
Hospitality Management
Thạc sĩ
Catholic University of Murcia

2006 - 2010
Bachelor Degree in Tourism Management
Đại học
Hanoi University

Kinh nghiệm làm việc:
9/2017 - 2/2020
Assistant Reservation Manager
Movenpick Ibn Battuta Gate Dubai
Dubai - Các tiểu Vương quốc Ả rập Thống nhất

• Maximized hotel revenue and successfully achieved individual room upselling target at total incremental revenue of USD 57,500 as well as team target at a total revenue of USD 140,000 in 2019. • Increased 10% of online sales revenue through OTA's distribution channels • Monitored room inventory and, room & rate restriction in PMS, CRS and other online distribution channels • Coordinated with other departments to make sure the highest level of satisfaction from guests and business partners • Be responsible for the recruitment procedure of the Reservation and Revenue department: preparing job descriptions, screening, and conducting initial interviews • Developed action plans to improve performance and enhance KPIs for Reservation Team • Coached and mentored Reservation Team members on daily tasks to meet the standard set by the management • Handled group bookings including ad-hoc groups, tour series, etc.

3/2011 - 9/2016
Senior Sales Executive
Diethelm Travel (Vietnam) Co. Ltd.
Hanoi, Vietnam

• Successfully achieved team-based sales target of USD 1,000,000 and individual sales target of USD 360,000 in 02 consecutive years in 2014 and 2015 with a strong history of client satisfaction • Managed business account portfolios to understand the market trend, account’s characteristics, needs, drivers and new business opportunities • Built-up and retained a good relationship with business partners and suppliers • Customized tour itineraries and made the quotation for FIT, GIT, and M.I.C.E • Delivered excellent customer services including pre- and post-sales • Slashed contracted rates with major hotel and cruise suppliers 10% by negotiating pricing and fees while ensuring the continuation and enhancement of guest services • Developed company product database by seeking for new tour products & services in Vietnam and Indochina region

Kỹ năng:
Kỹ năng bán hàng, phục vụ khách hàng
100%
Quản lí thời gian
100%
Quản lý
80%
Lắng nghe và xử lý tình huống
80%
Training and Development
80%
Giải quyết phàn nàn
80%
Giải thưởng:
3/2018
Honors and Awards

2018: Awarded as Best Employee of the Month at Movenpick Ibn Battuta Gate Hotel Dubai in March 2018 2015: Honored as “Best Employee of the Year” at Diethelm Travel Vietnam

Thông tin tham khảo:
Mr. Alishah Khowaja
Senior Sales Executive
Movenpick Ibn Battuta Gate Hotel Dubai
[email protected]

Hồ sơ đính kèm:
Mong muốn về công việc:
I am looking for a position of Reservation Manager or Sales Manager at a hotel in Vietnam