Nguyễn Minh Nghĩa
lio********@*****.com
08/06/1991
57 Hà Thanh, Vạn Thắng, Nha Trang
Nam
Nhà Hàng- khách sạn
- Ensure basic standard operating procedures for all outlets are in place and are in compliance - Ensuring that all steps of services as outlines in training materials are being followed on a daily basis. - Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system. - Ensure that all standards and hotel cash handling procedures are met. - Solicit feedback from guests concerning the service and food & beverage offerings in all outlets. - Assist the Restaurant Manager in planning and setting up special events / Banquet (e.g. Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Years, Holiday Events, etc.)
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions. - Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift. - Communicate effectively, both verbally and in writing, to provide clear direction to the staff. - Observe performance and encourage improvement where necessary. - Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Work as: cashier, host, bartender and waiter in restaurant. - Make daily report. - Order beverage and fruits for next day. - Set up and serve for the event in hotel.
- Set up and serve for wedding, meeting event.