Han Phung
Họ và tên:
Han Phung
Email:
han*********@*****.com
Số điện thoại:
Ngày sinh
23/10/1993
Địa chỉ:
BUI HUU NGHIA, BINH THANH
Giới tính:
Nữ
Tiêu đề hồ sơ: Front Office Manager
Trình độ học vấn / chuyên môn :
Marketing
Đại họcuniversity of Greenwich
Kinh nghiệm làm việc:
Assistant Front Office Manager (AFOM)
MAY HOTELHồ Chí Minh, Việt Nam
Responsibility ✓ Assigned specific duties to Front Office staff to efficiently operate a 115-rooms hotel. ✓ Participated in the training, hiring, and documenting of all departmental staff. ✓ Handled upset guests and deal with multiple tasks at once to ensure guest satisfaction ✓ Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly ✓ Created incentive programs to promote sales and customer service scores for the Front Desk team ✓ Performed check in and check out of guest as needed ✓ Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates ✓ Managed and Scheduled a team of 9 team members ✓ Assisted FOM in managing web based reservations system by working closely with the Director of Sales to ensure that all negotiated rates were published and available for use
Receptionist (Shift leader)
ROSELAND CENTA HOTELHO CHI MINH
Responsibility ✓ Answer telephone calls from guests seeking to make or cancel hotel reservations, dealing any problems relate to the booking from the sources of OTA, Walking-Guest, Company,.. ✓ Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. ✓ Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. ✓ Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. ✓ Deal with irate guests and find ways to resolve issues to the guest's satisfaction. ✓ Assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Receptionist (Shift leader)
BACKPACKERS’INN SINGAPORESingapore, Xinh-ga-po
Responsibility ✓ Answer, screen and forward telephone calls ✓ Greet walking customer and others visitors and escort them to specific destination ✓ Contribute to the security of the office by helping to monitor visitor’s access ✓ Obtain or send information or documents using a computer, mail ✓ Perform other administrative support tasks such as keeping appointment calendars ✓ Copy file and maintain documents and records ✓ Collect, sort, distribute and prepare mail and courier deliveries ✓ Process and prepare travel vouchers or others documents