Họ và tên:

1000154366842568

Email:

100*************@********.com

Số điện thoại:

09********

Ngày sinh

20/07/1997

Địa chỉ:

175 Điện Biên Phủ, Đa Kao, Quận 1, TP HCM

Giới tính:

Nữ

Tiêu đề hồ sơ: Guest service agent
Trình độ học vấn / chuyên môn :
2018 - 2019
Front Office Management
Trung cấp
A Au vocational guidance corp (HNAAU)

Front Office Management Skills Hospitality Hotel English

Kinh nghiệm làm việc:
6/2019 - 11/2019
Hotel and Attraction Support Agent
Traveloka
An Phu Plaza

- Interfacing between customers and hoteliers or suppliers to handle any problems arisingupon/after as check-in or check-out problem, reschedule same day. cancellation request,etc...). - Identifying and escalating bug issue to product team. - Re-booking actively and offering solution to customers to cater them as best. - Reporting unsolved cases to Supervisor.

8/2018 - 11/2018
Trainee Guest Service Agent
Sheraton Saigon Hotel & Towers
88 Dong Khoi, Ben Nghe, D1, HCMC

- Perform all check in and check out process of guests - Check and make keys for guests, record the visitors then report to security and wake up call handling - Understand and provide information to guests, serving guests and promoting the company's products. - Receive customer information via phone. Welcome, care and support guests during the stay, as well as the check-in and check-out process - Arrange documents and stationery - Luggage handling

Kỹ năng:
Communication Skill
100%
Customer Service Skill
100%
English Communication
60%
Teamwork
80%
Giải thưởng:
9/2018
Outerspace Certificate of Upper Reflex English

English Communication

Thông tin tham khảo:
Le Dinh Vu
Trainee Guest Service Agent
A Au Vacational Guidance Corp
[email protected]

Hồ sơ đính kèm:
Mong muốn về công việc:
Looking for a new challenge in hospitality industry, professional and friendly working environment.