Assistant Restaurant Manager

- Decreased total costs by changing some suppliers (laundry, consumable) with cheaper price but still same quantity opar even better also provide the red invoice; - Reorganized the bar and service stations which resulted in a 30% increase in overall efficiency; - Improved customer base by engaging in friendly staff with customers which ensured a base of recurring persons and training staff. Resulted: Increased by 2 levels on TripAdvisor and get 5 reviews averagely a day on Google; - In charge of social media: attracted customers with 35% by using keywords (through the report of Google Insight Business) and hashtag on Facebook and Instagram posts, do daily Facebook and Instagram stories. Answering the TripAdvisor and Google reviews; - Planned and organized the Mid-Autumn Festival: took photo for Mooncake, collaborated with HR Department about the charity with total sponsorship around 84 millions for the children of Pediatric Hospital 2; - A member of renovation team: create ideas for new design, collaborate with purchasing finding supplier (lighting, decoration stuffs,…) and make quotation; - Work closely with the chef to determine menu plans for special booking.

Restaurant Supervisor

- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally; - Responsible checking & order all product stock, inventory, record in form; - Maintain quality control for all food served; - Successfully trained 9 employees, 4 cashiers and 2 hostess; - Decreased the complaints of customer about red invoice by implementing a new way; - Have been trained to become Assistant Manager after 15 months on job.

Cross - Training Employee

- Team leader: Observe and manage staff on floor to make sure the highest standard of restaurant. Handle complaints and resolve then report directly to Supervisor/Assistant Manager. - Hostess: Welcome, seat and present the menu to the guest. Monitor the guest waiting list, explain the special “no-booking” policy when needed and ensure that the needs of the guests are met while they are waiting. - Cashier: take payments from server and ensure price is correct by using POS system. Count money in cash drawers at the beginning and end of shift, report revenue to Restaurant Manager. Support bartender make drink in rush hour. - Server: Ensure optimal guest experience by seating guests, taking orders, serving dishes and removing dinnerware promptly with a positive attitude.

Waitress