Daria Voronina
Họ và tên:
Daria Voronina
Email:
tao******@*****.com
Số điện thoại:
Ngày sinh
21/10/1989
Địa chỉ:
Nha Trang
Giới tính:
Nữ
Tiêu đề hồ sơ: GRO, FO Supervisor
Trình độ học vấn / chuyên môn :
Kinh nghiệm làm việc:
Guest Relations Manager
Vinpearl Hotels and ResortsNha Trang, Khánh Hòa, Việt Nam
Welcoming, greeting and meeting customers in lobby; Escorting VIP guests and special guests from driveway to assigned rooms; Ensuring guest check-in and check-out services are done promptly and courteously, help reception employees with check-in and check-out procedures; Ensuring and providing upscale, professional and high class guest service experiences; Addressing guest inquiries and concerns in a timely and professional manner; Responding to guests needs and anticipating their unstated ones; Monitoring daily bookings and ensure assigned rooms are prepared prior to checkin; Make and change room assignments according to guest requirements; Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
Guest Relations Manager
Dessole Resorts and HotelsNha Trang, Khánh Hòa
Welcoming, greeting and meeting customers in lobby; Ensuring guest check-in and check-out services are done promptly and courteously, help reception employees with check-in and check-out procedures; Providing outstanding services and ensuring guest satisfaction, actively listening to and resolving complaints; Addressing guest inquiries and concerns in a timely and professional manner; Making and changing room assignments according to guest requirements; Coordinating with Event Manager in organizing meetings and specials events as requested by guests; Promoting all hotel amenities, conveniences and programs offered; Recommend local tourist spots, places to dine, shop and sight-see; Analyze customer feedback from online reviews and suggest ways to improve ratings, producing regular reports.