Nicola Rossi
Họ và tên:
Nicola Rossi
Email:
nic************@*****.com
Số điện thoại:
Ngày sinh
25/11/1971
Địa chỉ:
Quincy Village - Seychelles
Giới tính:
Nam
Tiêu đề hồ sơ: Nicola Rossi - Cv
Trình độ học vấn / chuyên môn :
Chief in Command
Thạc sĩItalian Naval Academy
Kinh nghiệm làm việc:
General Manager
SANDY LANE YACHT CLUB & RESIDENCES – Luxury Residences and MarinaSt. Vincent & Grenadines
General Manager fully responsible for the pre-opening, opening and all aspects of operations at the hotel, day-to-day staff management, guests, providing trustworthy leadership. Ensuring that all hotel and marina operations are carried out professionally to owner and industry luxury standards. Deliver the highest level of services while maintaining the financial impact of such decisions and operations. Forge hotel operating controls, Standard of Procedures, policies and service standards, ensuring full compliance. Develop strategic plan by studying technological and financial opportunities, presenting assumptions and recommending objectives. Strong aptitude in finding effective solutions, isolate possible contributing circumstances, and pinpoint the chief causal factors that need to be addressed in order to resolve the problem. Decisions maker evaluating potential costs, required resources, and possible barriers to successful solution implementation
Director Guest Experience
CONSTANCE LEMURIA & CONSTANCE EPHELIA – Luxury HotelSeychelles
Achieve Guest Experience objectives by contributing guest service information and recommendations to strategic plans and reviews. Implementing guest service standards and training within departments following company organizational principles and international hospitality standards: Leading Hotel of the World (LHW) and Leading Quality Assurance (LQA). Continuously evaluate all areas of the organization that touch the guest experience and work strategically with all department leaders, monitoring accuracy, to develop and improve a seamless guest experience of the highest quality.
Sales & Marketing Manager (Leisure)
Constance Hotels and esortsSeychelles
Organised educational trips; cooperated with the all T.O, travel agents and respective people with the industry. Supervised the work of various departments including pricing, selling, marketing, customer satisfaction, reservation, and cost control. Coordinated with the all local DMC’s and Constance Offices worldwide. Delivered credible, competitive and valuable services to customers such as honeymooners, long stay guest, and repeater guest etc. Actively monitored customer satisfaction with surveys and comment cards.
Event and Recreation Manager
Constance Hotels and ResortsSeychelles
Actively started company devised and developed water-sport and leisure activities and related SOP, business plan, marketing & sales plan, training for the staff and customer satisfaction. Foreseen and responded to needs of the guests. Evaluated employees on job performance, work ethic, and attendance. Professional answered and controlled complaints and critical issue as well as ensured guests satisfaction before, during and after their stay. Reconciled monthly and annual purchase orders and sales inventory within budgetary guidelines for all resort recreation. Focused marketing strategies by identified consumer requirements defining market, competitor's share, and competitor's strengths and weaknesses.