Benny Duong
Họ và tên:
Benny Duong
Email:
ben*********@*****.com
Số điện thoại:
Ngày sinh
28/11/1994
Địa chỉ:
Whitsunday, QLD
Giới tính:
Nam
Tiêu đề hồ sơ: Event Service Manager
Trình độ học vấn / chuyên môn :
Business ( Hotel Management)
Đại họcLe Cordon Bleu
Diploma of hospitality and tourism management- Singapore Diploma of the hotelier- Australia Bachelor of business ( international hotel management ) - Australia
Kinh nghiệm làm việc:
Pre-opening Restaurants & Bars Supervisor
Intercontinental ResortQueensland, Australia
Pre-opening resort. Assisting to set up the resort's restaurants & bars standards, trainings as well as SOP for venue
Conference Operation Supervisor
North Sydney Event SpacesSydney NSW, Australia
• Supervise Conference operations. • Setting up audio visual/ laptop connection. • Communicate and delegate in line with daily function sheets. • Welcome guests in a polite and friendly manner. • Manage guest queries in a timely and efficient manner. • Ensure cleanliness of work areas. • Plan, organise and control the daily operations. • Ensure compliance of brand standards. • Represent needs of the team. • Liaised with outside catering orders. • Assist catering order due to event function sheets. • Assist Conference Manager with training and developing the team. • Stocking orders. • Comply with company security, fire regulations and all health and safety legislation. • Comply with local licensing laws. • Be environmentally aware. • Operational logistics and rostering of staff. • Assist other departments wherever necessary and maintain good working relationships
Senior Supervisor
AccorSydney NSW, Australia
* 21/02/2018-Current: In Room Dining Supervisor Sydney-NSW Sofitel Sydney Darling Harbor Responsibilities: Oversee all aspects of the daily operation of the hotel’s Room Service operation. Supervise all Room Service personnel. Respond to guest complaints in a timely manner. Work with other F&B managers and keep them informed of F&B issues as they arise. Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Coordinate and monitor all phases of Loss Prevention in the Room Service operation. Ensure compliance withIn Room dining SOP’s. Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks Monitor and supervise the mini-bar department. Ensure effective communications between each shifts. Supervise the room service area in order to attract, retain, and motivate the employees. Ensure optimal level of service, quality, and hospitality are provided to guest. Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests Ensure the timeliness and accuracy of the amenity set-up and delivery. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions Ensure all staff are meeting all established standards of service. Monitor and maintain cleanliness of In-Room Dining areas and work areas Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments. Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments. Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs. Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of Restaurants and or Human Resources. Assist in maintaining all Micros programming for food and beverage outlets. Perform any other reasonable duties as required and directed.
Banquet Supervisor
IHGAdelaide SA, Australia
• Oversee catered events. • Coordinating with purchasing department. • Coordinating with Event Sale team. • Meeting clients for Wedding menu tasting. • Updating new BEO and changed BEO. • Maintaining bar. • Keep on track the budget and labour cost. • Checking all beverages included spirits and beer kegs. • Schedule banquet service personnel. • Time management. • Assign specific tasks or services and train staff to recognize improper guest behaviour. • Coordinating with kitchen staff to get details of the menu, food preparation activities, and service standards. • Ensuring that elements of a venue are ready before guests arrive, including the dining tables, bar, food, and beverages. • During the event, interact with the host to respond to any special requests or last-minute adjustments and monitor the activities of workers and guests and respond to questions, complaints, or comments that may arise. • Reviewing the charges and payments. • Writing down hand-over sheet and daily reports. • Supervise clean-up, inventory, and storage of supplies and equipment. • Mentoring employees. • Responsible for guests’ and employees’ safety. • Employees’ survey weekly/monthly.
Banquet Team Leader
IHGAdelaide SA, Australia
• Assisting guests. • Personal Wedding menu tasting service. • Managing own section. • Managing small-medium events. • Mentoring junior colleagues. • Running small events/functions. • Leading junior colleagues in term of setting up. • Started doing billings. • Started learning the management. • Complete guest’s requirement. • Pack down and set up. • Reading Banquet Event Order. • Serve VIP customers. • Ensure cleanliness of function rooms/bar/side station and quality of customer service
Banquet Attendant
IHGAdelaide SA, Australia
• Served customers ( Food&Beverage ). • Cleaning and turning over. • Bartender. • Taking order and up-selling beverages products. • Problems and questions solving. • Communicating with other colleagues and coordinating with chef. • Stocking beverages. • Making payment
Multiple Outlets Trainee
Goodwood ParkSingapore
• Greeting and host guests to tables. • Taking reservations. • Taking order and up-selling beverages. • Communicating with chef and coordinating with the other colleagues. • Delivering right food&beverages to right guest in efficient time. • Making beverages. • Preparing right condiments for the right foods. • Problems and answers handling. • Collecting billings. • Clearing and pack down the section. • Storage supplies and equipment. • Food’s preparation and runner. • Off-site selling Hotel's Moon Cake. • Set up breakfast, lunch, high-tea and dinner. • Set up/pack down and service for functions ( Wedding/Gala dinner ). • Delivering and setting up foods and beverages to guests’ room.
Kỹ năng:
Giải thưởng:
Nominated Employee Of The Month
Nominated by HOD
Career Service Award
The purpose of the award aims for who have had promotions at work during studying time which motivates students as well as honor students' potential.
Wall Of Fame
Name Was Carved on school's wall of fame for being the above and beyond at work.