Nguyễn Đức Trường Thịnh
Họ và tên:
Nguyễn Đức Trường Thịnh
Email:
ng.********@*****.com
Số điện thoại:
07********
Ngày sinh
11/05/1992
Địa chỉ:
36 nguyễn du phường 7 quận gò vấp
Giới tính:
Nam
- Team player – enjoy working with and being amongst people in various setting - Be capable of working under pressure and to strict deadlines - Always fulfill the assigned tasks perfectly
Tiêu đề hồ sơ: Part time, collaborators
Trình độ học vấn / chuyên môn :
Quản lý tài nguyên và môi trường
Đại họcĐại học công nghiệp thành phố hồ chí minh
Kinh nghiệm làm việc:
Sale executive – corporate
Havana Premier Nha TrangHo Chi Minh City, Vietnam
Identifies new or existing markets that meet property sales strategy Develops business leads for the Hotel on a weekly basis Develops a sale plan to generate business from identified markets Continuously communicates the benefits of the hotel to the customer Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel trade shows, sales blitzes, direct mail and other customer interaction or research Make partnership with cooperates company for long term business relationship Strives to meet measurable targets and goals as assigned Perform any task or duty that may be assigned by the management Contributes to team effort by accomplishing related results as needed
Set up, training for Front Office Department
Edenland company – The Bloom Service ApartmentHà Nội, Ho Chi Minh City, Vietnam
Plan and implement the duties of the front desk department. Planning and recruiting personnel and coordinating with related departments to implement to ensure the department always has the necessary personnel. Directly involved in the process of interviewing, recruiting, negotiating remuneration for new employees. Plan and organize the implementation of professional training courses for employees in the department. Assign training and professional training to new employees of the department. Inspect, supervise and evaluate the performance of employees in the department Create the form templates needed for the operation of the department Other tasks as assigned by Board of Management
Front Office Supervisor
Norfolk Mansion - Luxury Service ApartmentHo Chi Minh City, Hồ Chí Minh, Việt Nam
Perform general administrative Check room availability for guest’s check in Ensure that all C/I and C/O are made in line with the standards established Supervise the guest service operations of front office, call center concierge at Front office area and ensure the best guest’s welcoming and serving. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis Cooperation with other colleagues to provide good service to guest To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their hotel experience Manage responses to all guest feedback, as per Hotel recommendation During the shift, report quickly any problem or question to manager Act quickly and efficiently, following the instructions received by manager All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards. Ensuring that all the hotel's guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly Be attentive to respect the privacy of the information of the guest and the company Other tasks as assigned by Board of Management
Front Office Supervisor
Liberty hotel Saigon GreenviewHo Chi Minh
Assign duty roster Perform general administrative Able to cope well, solve ingenious claims and guest complaints Ensure that all C/I and C/O are made in line with the standards established Supervise the guest service operations of front office, call center concierge at Front office area and ensure the best guest’s welcoming and serving. Check room availability for guest’s check in. Consider and resolve any room booking relating issues or send feedback to guest’s comments. During the shift, report quickly any problem or question to manager Coordinate with HK, Sales, Ecommerce department to control the room status and any relating issues to room’s maintenance, to coordinate the room maintenance schedule and room booking schedule All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards. Act quickly and efficiently, following the instructions received by manager Prepare welcoming VIP guests process as per VIP Guest’s SOP, organize and follow up the VIP picking up from the airport to the hotel and inform General Manager for guest welcoming at the lobby Manage, organize, train, evaluate and develop human resources of Front Office area, to set self-development plan Be attentive to respect the privacy of the information of the guest and the company Other tasks as assigned by Board of Management
AV Staff
Diamond Place wedding and eventHo Chi Minh, Ho Chi Minh City, Vietnam
Control sound and video machine
Waiter Bartender
Pacharan restaurantHo Chi Minh, Ho Chi Minh City, Vietnam
Serve food and drink for guest
Kỹ năng:
Giải thưởng:
Lao động giỏi - Lao động sáng tạo năm 2017
Thành tích xuất sắc
Hội thi " Lễ tân giỏi thành phố Hồ Chí Minh năm 2016"
Giải nhì - Bảng cá nhân khối khách sạn 3 sao