Nguyen Thi Anh Dao
Họ và tên:
Nguyen Thi Anh Dao
Email:
anh**************@*****.com
Số điện thoại:
Ngày sinh
17/11/1991
Địa chỉ:
566/197/34 Nguyen Thai Son, Go Vap, HCM
Giới tính:
Nữ
Tiêu đề hồ sơ: Guest Relation
Trình độ học vấn / chuyên môn :
Bachelor's degree
Đại họcINDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
Kinh nghiệm làm việc:
Custumer Service Guest Specialist
BOOKING.COM BASE ON THAILANDBangkok, Thailand
- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc - Providing accurate, valid, and complete information by using the right tools, methods, and processes. - Ensuring a high level of customer service and a positive guest experience - Supporting colleagues with peer learning, and being open to feedback from others. - Positively participating in company events, and in weekly team meetings. - Promoting the Booking.com culture.
Front Desk Captain
MILLENNIUM BOUTIQUE HOTELHồ Chí Minh, Việt Nam
- Planing schedule and supervising the work of other 7 Front Desk & Tour Desk employees. In addition, supporting FOM & Font Desk Assistant in training new staffs. - Providing information regarding hotel policies and activities in response to queries both on the phone and in person. - Supporting Reservation Department in helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the guests needs. - Maintaining a 95% customer satisfaction rating in all of the time working, a covering categories such as friendliness, efficiency, helpfulness, and knowledge ability. - Welcome guests on arrival and provide information regarding availability, room types and rates. Memorizing faces and names to ensure personalized service throughout guest stays. - Recording guest comments or complaints referring customers to managers as necessary. - Communicating with all hotel departments efficiently and maintain the function board in the hotel lobby.