Nguyen Thi Lam Thao
Họ và tên:
Nguyen Thi Lam Thao
Email:
tha*****@*****.com
Số điện thoại:
Ngày sinh
13/11/1983
Địa chỉ:
724 Nguyen Dinh Chieu P1,Q3
Giới tính:
Nữ
Tiêu đề hồ sơ: Ecommerce Manager
Trình độ học vấn / chuyên môn :
Hospitality Management
Đại họcVan Lang University
Kinh nghiệm làm việc:
Reservation and Ecommerce Manager
Sila Urban LivingHồ Chí Minh, Việt Nam
✓ In charge of setting up and loading of PMS and all other booking channels, the ongoing update of pricing and availability strategy ✓ In charge of OTA accounts, TO/TA accounts and direct sales channels ✓ Recommend and establish direct sales /own websites and OTA pricing strategies according to the property’s statistics and marketplaces analysis. →Get increase 7% on ADR on 1st quarter of 2017 versus 2018 ✓ Approve and implement selling strategies for group proposals (travel agent and corporate...) ✓ Assist DOSM in preparing sales budget and targets, market mix, sale & marketing plan, performance, production, and management report, etc., ✓ Supervise reservation team and organization to ensure this first point of contact for guest is delivering a quality of service whilst respecting set targets. →successfully reorganization Reservation team (restructure the team, SOP....) ✓ Training and Coach the reservation staff, set up and monitor action plan, targets and scoreboards to further improve team productivity, performance, and quality of service ✓ Maintain a close relationship with all department of property, especially the Front Office, and House Keeping... ✓ Develop and maintain a good relationship with OTA /TA/TO partner, clients, sister property’s employees, owning company, ...
Reservation and Sale Online Manager
Duyen Ha Resort Cam Ranh- Khanh HoaHồ Chí Minh, Việt Nam
✓ Implement all Reservations related activities on Pre-Opening period ✓ Directly manages online travel agencies which is B2B and B2C module sale , fully implement, control and manage the operating system, configure room type, rate code,. on PMS and OTA extranet. ✓ Develop relationship and maintaining excellence in customer service with partner. ✓ Create the annual E-Commerce Action Plan outlining the activities planned to awareness new local brand with 5 stars standard and increase the online production.
Assistant Ecommerce Manager
THIEN MINH HOSPITALITY MANAGEMENT CO., LTDHồ Chí Minh, Việt Nam
✓ Responsible for maximizing revenue potential of market through sourcing of deals and effectively market on specific opportunities ✓ Implementing new structure of deals on OTA extranet and Channel Manager, Opera, GDS system and maintain the competitive rate and availability for all OTA channel ✓ Negotiating commission level & deals, finalizing the contract with supplier (OTA, Affiliate marketing, Groupon...) ✓ Develop relationship and maintaining excellence in customer service with partner.
Ecommerce Executive
Victoria Hotels and ResortsHồ Chí Minh, Việt Nam
✓ Implementing new structure of deals, open and close inventory on OTA extranet and Channel Manager, Opera, GDS system ✓ Develop and maintain relationship with partner ✓ Reservation task: confirm booking, arrange transportation, excursion, payment method
Reservation Supervisor
Hotel Equatorial HCMCHồ Chí Minh, Việt Nam
✓ Manage all reservation activities with 3 team members. ✓ Dealing with direct guest/partner all related to booking accommodation, transportation, complaint. ✓ Check the following days arrival report to make sure all information are accurate on PMS ✓ Maintaining excellence in customer service to the internal / external guest. ✓ Promoted from Reservation Clerk
Kỹ năng:
Giải thưởng:
Thông tin tham khảo:
Reservation Supervisor
Oceanami Villas & Beach Club[email protected]
0908237699