Họ và tên:

Nguyen Hai Long

Email:

ngu**************@*****.com

Số điện thoại:

Ngày sinh

17/12/1991

Địa chỉ:

86 H2, Lane 3, Le Van Huu Str, Hai Ba Trung Dis., Hanoi

Giới tính:

Nam

Tiêu đề hồ sơ: Looking for Front Office positions
Trình độ học vấn / chuyên môn :
2010 - 2014
Banking and Finance
Đại học
Banking Academy

Kinh nghiệm làm việc:
3/2018 -
Teller
Public bank Vietnam- Hanoi Branch
Hanoi

Description - Performing all cash transactions: deposit, withdrawal, cheque issuing & withdrawal, internal money transfer, Fixed Deposit operation, other fee collection… - Performing transactions to meet the needs of customers on savings products, payment deposits, cards, opening and managing accounts, issuing cards, paying overseas remittances, - Calling customer to take care their experience, feedbacks otherwise searching, consulting customer need and cross-sell products according to assigned targets. - Solving problems and complaints of customers

2/2016 - 3/2018
Guest Service Agent
Sofitel Plaza Hotel-Pan Pacific Hotel
Hanoi, Việt Nam

Description: Senior - Professional Check in, check out process - Professionalization in Monetary trading, payment method, Invoices... - Experiences in customer services; Problem, traces solving... - Get a lot knowledge of Hotel Room types, functions, outlets - Interaction with other departments (sales, reservation...) - Up-selling Achievements: - Good performance in GSA job. - 6 months top up-seller achievement

12/2014 - 2/2016
Club Service Agent
Sofitel Plaza Hanoi
Hanoi

Description: - Provide cheerful, courteous and efficient service each time and to meet with every guest’s request promptly. Offer Welcome drink and present the Executive and promote its difference features. - Ensure the set up at the lounge is ready for daily breakfast and evening cocktails and the food is sent by F&B on time. - Present menu, making recommendations and taking food/beverage orders from guests. - Daily financial reporting for F&B Achievements: - Get Excellent customer service annual final assessment level B - Good guest comments in Trip Advisor

Kỹ năng:
Customer Service
100%
English
80%
Computer skills, Opera system
80%
Soft skills
80%
Up-selling,
80%
Teamwork
100%
Giải thưởng:
8/2018
Employee assessment

- Employee performance achieved level B. - Top up-selling in 6 months.

Thông tin tham khảo:
Hồ sơ đính kèm:
Mong muốn về công việc:
I am looking for a job in both Front Office and Sale Department. With my experiences, in FO, I would like to be an supervisor or duty manager and prefer to work in 4-5 stars hotel. Besides, I wish to have an opportunity to have a job as Sale in hospitality industry.