Họ và tên:

Trương Kim Chi

Email:

kat**********@*****.com

Số điện thoại:

Ngày sinh

01/02/1984

Địa chỉ:

012A Sư Vạn Hạnh Apartment,Ward 9,District 5.HCMC

Giới tính:

Nữ

Tiêu đề hồ sơ: Business Administration
Trình độ học vấn / chuyên môn :
2015 - 2018
Administrator Business
Đại học
Open University Distance Learning

Distance and Online courses: - International commercial Terms ( Incoterms 2010). https://www.youtube.com/watch?v=E_ZghvVd21Y&list=PL_ELUsZS0BkQy1VzAHe83rSDPI90BqpYZ - Stock Market. https://www.youtube.com/watch?v=fdPzUyHOOK0&list=PL_ELUsZS0BkQjfYus_MSmfJenC8G3jRZr - Financial Statement Analysis. https://www.youtube.com/watch?v=b16_xslnqgk&list=PL_ELUsZS0BkT0y658pfUXOvmEGGk5Cjes - Strategic Human Resource Development. https://www.youtube.com/watch?v=90DiVQ_cZPY&list=PL_ELUsZS0BkSNuCKKNQc3sN5X_HGcP6MW - Social Insurance. https://www.youtube.com/watch?v=LcyzW83swkQ&list=PL_ELUsZS0BkQ7bNVQsHxYurMv2yrSDm8d - Taxation. https://www.youtube.com/watch?v=4X_Whtcmtl4&list=PL_ELUsZS0BkRyC6hs9v3C5KDGlllPvnCh - Applied Statistics In Business And Economics. https://www.youtube.com/watch?v=1gUHwUnwzao&list=PL_ELUsZS0BkS23D9pGoT9oXwxx2tcyiAZ - Production and Operations Management (POM). https://www.youtube.com/watch?v=jQaEBiTwBxU&list=PL_ELUsZS0BkR4g8tvJykokmhutd5nS0Bi - Financial management. https://www.youtube.com/watch?v=3a-g-et5EjQ&list=PL_ELUsZS0BkTtoi3qyy-niQ9sN3KFQmQq - Human Resource Management. https://www.youtube.com/watch?v=JymBv7zDtHI&list=PL_ELUsZS0BkQQ0GCosPt1XWXGUv3t1YzP - Administration Science. https://www.youtube.com/watch?v=hW3WqV3qF3E&list=PL_ELUsZS0BkRdiP2uXfNh0vV-kqUsXUVz - Investment Project Management. https://www.youtube.com/watch?v=UJGryj0Iw4U&list=PL_ELUsZS0BkQ2l7vNlrEc-tcG8TZC1lY3 - Business Management. https://www.youtube.com/watch?v=a09YmGe2BmE&list=PL_ELUsZS0BkS1Z7dUj5vgIC_tCJVNTx2H - Service Management. https://www.youtube.com/watch?v=IcNQjOAX0qA&list=PL_ELUsZS0BkQhuCNQllTbZlrwKauxBtn0 - Supply Chain Management And Logistics. https://www.youtube.com/watch?v=HmYiWdwcsCg&list=PL_ELUsZS0BkTpTa7ZxN4v3khvPLmPf7XR - Quality Management. https://www.youtube.com/watch?v=Kg_EJkvtbOg&list=PL_ELUsZS0BkRn2pluNvVtl8eRafdHObrQ - Sales Management. https://www.youtube.com/watch?v=cR_22aGDM6Q&list=PL_ELUsZS0BkQJkDW_MkdlVIP-zOI5vWVw - Quantitative Analysis. https://www.youtube.com/watch?v=xCJGvNTwjIw&list=PL_ELUsZS0BkQg862U-rmHWILkHJ1IN6zU - Accounting Theory. https://www.youtube.com/watch?v=0IqLherzIXg&list=PL_ELUsZS0BkQE5uO3LHLFKgCgWyIMhXdT - Principles of Marketing. https://www.youtube.com/watch?v=Aj3WjEhB8Jk&list=PL_ELUsZS0BkQWA0erlkwS2flQViNXKmcm - Monetary Finance. https://www.youtube.com/watch?v=WiY_5L0O5b4&list=PL_ELUsZS0BkSh-QChjo3Q3hL09YG1Bmg_ - Labor Law. https://www.youtube.com/watch?v=GwaOllOuFCc&list=PL_ELUsZS0BkR5o2eUgCkpjd-grB5f9c1t - Microeconomics. https://www.youtube.com/watch?v=tXlo1PI-3kQ&list=PL_ELUsZS0BkTyzghN4TLrjVIEK2L1Oijv - Macroeconomics. https://www.youtube.com/watch?v=4x5NDy9EaAo&list=PL_ELUsZS0BkT4j5gEPXbyPgR22MGTmCet - Management Accounting. https://www.youtube.com/watch?v=c7_aHo093ok&list=PL_ELUsZS0BkTPvUu-5i_CkoCatrHzKez2 - Strategic Management. https://www.youtube.com/watch?v=XJ6cGNqV6A8&list=PL_ELUsZS0BkT0FQvS5ddrZznDydoqMjY7 - Business Negotiating. https://www.youtube.com/watch?v=7VOUA4pbkcg&list=PL_ELUsZS0BkSwBCNFfu26CfMAndxf6Bix - Management Accounting. - Financial accounting. - Business Ethics and Social Responsibility. - Philosophy. - Emotional Intelligence. - Emotion Management Skills.

2009 - 2010
B.A Programme in English Linguistics & Literature, HCMC,Vietnam - (2009-2010)
Khác
University of Social Sciences and Humanities

2002 - 2003
Administrator Business
Đại học
Sai Gon Technology University HCMC, Vietnam

2002 - 2003
Administrator Business
Đại học
Sai Gon Technology University HCMC, Vietnam

1996 - 1999
Trung học
Le Qui Don, Vietnam, HCMC - (1996-1999)

Kinh nghiệm làm việc:
1/2018 -
Freelancing
Business Sell Women Shoes Online
Ho Chi Minh, Ho Chi Minh City, Vietnam

- Launch or grow shoe business by selling to customers directly on Facebook and Shopee,Zalo. - Build an online store and connect with Facebook where I can advertise and list products and sell shoes directly on the platform. - Create products images for online store look professional and high-quality. - Write an advertisement products for attracting clients. - Check retail pricing and compare prices websites. - Cancel orders based on customer requests or inventory or delivery problems. - Upload digital media, such as photos, video, or images to online shopping Websites. - Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software. - Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels. - Determine pricing of products to be sold. - Research product information. - Create a written description of the product. - Educate customers on the value and necessity of products. "The most valuable business lessons I’ve ever learned didn’t come from college or an online course. They came from working in the family business. My parents started the business when I was 6 years old.My Mom is a true saleswoman. Not in an obnoxious, just-get-her-to-leave way. During her career, my Mom was a master at listening, talking, and getting to the root of what each customer needed. And if she didn’t sell what they needed, she’d find them someone who did and make the connection before moving on. If nobody made what the customer needed, she’d invent it, manufacture it, and call them back to offer it."

1/2017 -
Freelancing
Part-time First Grade Tutor/After School Program
Ho Chi Minh, Ho Chi Minh City, Vietnam

- I have a passion for teaching.I love working with kids and teaching children (3-5 year olds). - Good understanding of childcare . - Understanding the child personally and communicating to them in a way that they would enjoy. - Training in alphabetic basic. - Handwriting practice.Teaching kids to write the alphabet. - Practicing spelling words,phonics,short vowels,long vowels. - Math lesson.Learning about how to count backwards from 20-0 and learning hand-on. - Teach drawing and coloring to kids. - I enjoy swimming,practicing yoga,comfortable with pets and spending time with my family.

3/2009 - 1/2018
Sale Supervisor
Thuy Lan Store
Ho Chi Minh, Ho Chi Minh City, Vietnam

- Running family business about footwear. - Customer service, retail and wholesale. - Building and maintaining strong relationships with customers. - Recruit, train, supervise, coach employees. - Handle team member conflicts in due time. - Resolve customer problems or complaints by determining optimal solutions. - Make wholesale ordering, delivery, and billing as seamless as possible. - Communicate to the purchasing department unexpected increases or decreases in demand for products. - Identify trends in customer satisfaction or dissatisfaction. - Setup and maintain customer files. - Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. - Monitor scheduled shipment dates to ensure timely delivery. - Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. - Proactively recommend items needed by customers to increase customer satisfaction. - Recommend alternate products based on cost, availability. - Determine customer requirements and expectations in order to recommend specific products and solutions. - Inform customers of current promotions and new or updated products.

3/2008 - 3/2009
Customer Service Representative cum receptionist
Hung Thanh LTD
Ho Chi Minh, Ho Chi Minh City, Vietnam

Spoke daily over the phone with customers • Provided customer support and transaction. • Revolved customer inquires and issues. • Welcoming guest, telephoning, storing documents • Arrange meeting rooms promptly; coordinate with Office Assistant to serve drinks. • Arrange the initial necessary work stations, equipment and facilities required for new staffs: computer, email, network access, chair, desk, cabinet, desk telephone, business cards and stationeries. • Manage and coordinate meeting room booking and utilization. • Receiving and arranging the appointment, reminding, preparing for meetings Award: "Employee of the Month" three months during my tenure. Relevant Skills: *Technical: - Web design +http://giaythuylan.890m.com/ +https://giaydepkimchi.wixsite.com/giaydepkimchi -Experience with Microsoft Office - Word & Excel,Powerpoint,Outlook. -Able to set up laptop,headphones,microphone,Skype,or any other chat client service to converse with customers and forward calls to supervisors. -I am highly skilled in use of computers and the internet,internet searches. -I have experience with tools: Gimp (image editing) ,Imovie (video editing) ,facebook for business. -50 WPM Typist. *Customer service: -Excellent communication with focus on customer service. -Remain cool during heated exchanges with irate customers and reach a peaceful resolution. -Persuade customers to listen to sales pitches and consider making upsell purchases. -Strong communication to give the best deal with customer to get a best price and saving up cost for company effectively.

Kỹ năng:
Logical thinking and creative
80%
Communication skill
80%
Critical thinking
80%
Co-operate & Encourage Team To Get Common Result
80%
Negotiation
80%
Analytical and Problem Solving Skills
80%
Observation
80%
Agility
80%
Collaborate With Developers and Team
80%
Persuasion
80%
Calm and Assured In Pressurized Situations
80%
Commitment Towards Work
80%
Pressure At Work
80%
Team-work
80%
Mind Mapping
80%
Computer Skills : MS Word, Excel, Power Point, Outlook.
80%
Generosity
80%
Non-verbal Communication
80%
Imagination
80%
Self Confidence
80%
Integritiy
80%
Brain-storming
80%
Tolerance
80%
Discipleship
80%
Respect Everyone
80%
Detail - Oriented
80%
Humour Sense
80%
Responsible for Work
80%
Time - Management Skill
80%
Empathetic Communication
80%
Trust
80%
Active Listener – Willing to Learn and Listen
80%
Logical & Creative Thinking
80%
Research & Self - Study
80%
Learning & Adapting Quickly
80%
Decision Making & Problem Solving Skills
80%
Self - Motivated Skill and Independent Character
80%
Mediating Problems Among People to Settle Disputes
80%
Honest, Hardworking, Friendly, Flexible
80%
Authentic & Compelling Presentation Skills
80%
Work Ethic/dependability
80%
Exchange Information with Colleague
80%
Orangized, Methodical, Precise in The Work
80%
Optimism
80%
Patience
80%
Writing & Editing Skills
80%
Question Answering
80%
Selflessness
80%
Giải thưởng:
3/2009
Award: "Employee of the Month" three months during my tenure.

This award recognizes a for demonstrated innovation and creative thinking to solve a problem or challenge or to improve upon an existing practice in the provision of company services and resources.These award winners demonstrate that new and different approaches, with high energy and a willingness to take a risk, can result in exciting outcomes.

Thông tin tham khảo:
Nguyen Ba Triet
Customer Service Representative cum receptionist
Hung thanh LTD
[email protected]
(028) 22 18 18 18
Ngoc Yen Truong
Customer Service Representative cum receptionist
https://www.merck.com/contact/contacts.html
[email protected]
09099949331
Ngoc Yen Truong
Customer Service Representative cum receptionist
https://www.merck.com/contact/contacts.html
[email protected]
09099949331
Hồ sơ đính kèm:
Mong muốn về công việc:
-Intelligent, hard-working, honest and trustworthy, looking for a permanent job. -I am a good English spoken lady looking for full time job. I am an experienced receptionist that enjoys dealing with customer over telephone as well as face to face. -I can communicate with customer and visitor politely. My polite attitude allows me to serve customer properly. -I am able to work in a team and independence. I have a good personality and feel that I am very thorough and efficient in my work. -I have had experience of managing diaries and making appointment and I feel that these skills are transferable to this role. -I am very organized person. I manage my time workload well. I am keen to learn any new skills that I need to ensure that my work is done. -I also deeply familiar with Microsoft Office software and adapt quickly new programs. I hope to provide you with reliable and efficient reception services that support your business and client goals. -I’m definitely looking for a position where I can grow—professional development is something that’s really important to me. -I love challenging myself, doing different things, and exploring different areas that I haven't been to or gone to before. -Ability of good thinking, careful and honest. -Ability to work under pressure in a multicultural diverse environment. -Excellent communication skills. -Clear speaking voice. -Desire to work long term. -Ambitious career goals. -Patience and high responsible. -High attention to detail and accuracy. -Fast learner. -Good analytical and planning skills. -For now I am available to start immediately.