F&B Head Of Department

Responsible for: - Making staff timetables, checking overall cleanliness of working areas, resolving customer complaints and requests at restaurant - Training ,improving staff’s professional F&B skill to ensure good service - Making restaurant’s revenue by upselling luch time and selling coffee - Checking and reporting about using restaurant tools and equipment to general manger - Testing food buffet every morning to ensure good quality ,controlling drinking cost

Hotel and Restaurant and Drinks shop Manager

Responsible for: - Making staff timetables, checking overall cleanliness of working areas, resolving customer complaints and requests - Communicating with the guests to ensure satisfaction - Training and motivating staff, assessing performance and correcting errors - Advising guests on buying products,introduce the culture drinking use of traditional products - Trying to sell products to the guests as much as possible to get income

Receiptionist and Tourguide NguyenShack homestay

- Welcome customers, show them the map of the area ,give some suggestions for excursions - Organise taxi, private car,bus train, plane (ticket)sell tours, help to give them the best choice - As local tour guide help guests discover local places & life there show them how people live - Provide customer service,chattingwith guests,making them feel at home . taking care of them

F&B Staff