Họ và tên:

Beck Buzekeyev

Email:

229*************@********.com

Số điện thoại:

Ngày sinh

27/03/1991

Địa chỉ:

Ainabulak-2 Alamty, Kazakhstan

Giới tính:

Nam

Tiêu đề hồ sơ: CV of Beck Buzykeyev
Trình độ học vấn / chuyên môn :
2010 - 2013
Hospitality and Tourism
Đại học
University of International Business

Kinh nghiệm làm việc:
3/2018 - 10/2018
Supervisor of FO
Vinpearl
Nha Trang

 Ensuring guest satisfaction (complaint handling, VIP room allocation) To handle  This position entailed handled basic FO tasks, running the shift which comprised of multicultural diverse staff normally. Guest issues, room sales, individual department projects were all part of the job  Expertise in smooth check – in and check-out/Follow up on VIP arrivals and room allocation/Credit Risk.  Maintaining excellent & strong relations with guest  In charge for the operations dealing with day-to-day task allocation of the staff  Ensuring the report from the POS machine has been accounted for daily tracking  On the Job Training and Development for the Guest Service officers

7/2015 - 3/2018
Receptionist
Grand Hyatt
Dubai

 To deliver the brand promise and provide exceptional guest service at all times  To provide excellent service to internal customers as appropriate  To maintain positive guest and colleague interactions with good working relationships  To ensure that guest history records are accurately maintained and all repeat guests are pre-registered  To carry out any other reasonable duties and responsibilities as assigned Cash handling  Guest Relations

1/2015 - 6/2015
Business Center Clerk
InterContinental Hotel
Almaty

All secretarial services (fax, typing, scanning, binding, laminating, translating), work with DHL system, preparing the Hotel Newspaper, providing a personalized service to all guests

3/2014 - 12/2014
Switchboard/Operator
InterContinental Hotel
Almaty

Telephone calls and to give services correspond to standard  To be skilled in using equipments  To translate incoming calls on destination  To help guests to make International calls by giving them necessary instructions  To answer the questions of guests about the hotel and local event

5/2013 - 3/2014
Supervisor of Bellman
InterContinental Hotel
Almaty

Making roster Handling basic tasks and assigning to team Checking VIP guest rooms

10/2011 - 5/2013
Bellman
InterContinental Hotel
Almaty

Meeting and Greeting guests upon arrival and departure assisting guests with luggages assisting main door assisting Front Desk delivering letters

Kỹ năng:
Profiency in MS offices
100%
PMS Opera
100%
Micros
100%
DHL
100%
Giải thưởng:
Thông tin tham khảo:
Harsh Deora
Bellman
Grand Hyatt Dubai
[email protected]
+971561845846
Hồ sơ đính kèm:
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