nguyen lam hoang
lam*********@*****.com
26/02/1988
nha trang - khanh Hoa
Nam
Managing the F&B team with 54 staffs, 2 All day dining restaurants, 1 Pool bar & restaurant, IRD and report directly to General Manager Monitored all daily operations and special event within the F&B department Build the food and beverage SOP and training material for the department Recruitment F&B staff Conduct and follow up with outlet manager for training for F&B team member about skill and knowledge. Handling the guest complaint Guest contact and communicate Maintained neat and clean work area at all the time Manage wine cellar, beverage stock and beverage cost control to achieve the budget Monitor inventory of each outlet; equipment, par stock. Annual departmental equipment purchasing according to the budget Cooperate with chefs for the food menu and special menu for event, BBQ: items, selling price… Work with FC to complete the P&L and CAPEX for F&B department Create the beverage menu follow the concept of the resort: fresh, healthy and wellness Conduct employee’s evaluation and to review their general performance. Promote and encourage all activities of F&B and other departments to in-house and external guests. Cooperate with sale and reservation for the booking related to F&B: events, romantic dinner, BBQ.. Organization of functions including Wedding receptions, Christmas and New Year. Developed strategies to achieve all financial objectives Do a pre-opening for the new outlet at the resort.
I were promoted to Assistant food and beverage manager Managing the F&B team with 25 staffs, 2 F&B outlets, IRD and report directly to Executive Assistant Manager (F&B) Monitor Day – To – Day operation of food and beverage department Create guests’ preferences profile through opera system Organize weekly duty roster according to the occupancy forecast Conduct food and beverage skill training for all F&B staffs Maintained neat and clean work area at all times. Coordinate with reservations and other departmental if there is a Special Event (for in house or upcoming guests) regarding the equipment, staffing, and in-operational on “the Day” Manage the beverage cost to make sure achieve to the budget Monitor inventory of each outlet; equipment, par stock. Attend HOD meetings and briefing Promote and encourage all activities of F&B and other departments to in-house and external guests.